Crown
Employees (Department of Education and Communities - Services Officers) Award
INDUSTRIAL RELATIONS
COMMISSION OF NEW SOUTH WALES
Review of Award pursuant to Section 19 of the Industrial
Relations Act 1996.
(No. IRC 118 of 2012)
Before The Honourable
Mr Justice Staff
|
30 March 2012
|
REVIEWED
AWARD
Arrangement
PART A
Clause No. Subject Matter
1. Title
2. Definitions
3. Parties
4. Objects of
the Award
5. Temporary
and Casual Employees
6. Salaries
7. Uniforms
and Laundry Allowance
8. Hours of
Duty
9. Overtime
10. Leave
11. Weekends
and Public Holidays
12. Higher
Duties Allowance
13. Public
Service Holiday
14. Annual
Leave Loading
15. Flexible
Use of Staff
16. Anti
Discrimination
17. Work Health
and Safety
18. Grievance and
Dispute Settling Procedures
19. Deduction
of Union Membership Fees
20. Consultative
Committee
21. Area,
Incidence and Duration
Schedules
1. Centre
Locations
2. Services
Officer Competencies
3. Assistant
Services Officer Competencies
PART B
MONETARY RATES
1. Table 1 -
Salary scale for Services Officers prior to competency attainment
2. Table 2 -
Salary scale for Services Officers after competency attainment
3. Table 3 -
Salary Scale for Assistant Services Officers
ANNEXURE A
PART A
1. Title
This Award will be known as the Crown Employees
(Department of Education and Communities - Services Officers) Award.
2. Definitions
"Association/PSA" - Means the Public Service
Association and Professional Officers’ Association Amalgamated Union of New South
Wales.
"Assistant Services Officer" - Means
employees performing work previously performed by the classifications of
Gatekeeper, Kiosk Attendant, Kiosk Supervisor, Pool Attendant, Housekeeper and
Residential Assistant.
"Centre" - Means a Departmental establishment
or site as listed at Schedule 1 - Centre Locations. It also includes any place
designated as part of, or as an annex to, such an establishment.
"Director-General" - Means the
Director-General of the Department of Education and Communities.
"Department" - Means the Department of
Education and Communities.
"Emergency" - Means any major and unexpected
change in client demand; a sudden staff shortage that could not have been
planned for; a major climatic disturbance or other incident that has a
significant effect on the safety of clients, staff or structures.
"Employee" - Means all persons, including
officers permanently or temporarily employed under the provisions of the Public
Sector Employment and Management Act 2002, or any legislation which repeals and
replaces the Act, and who as at the operative date of this Award were occupying
one of the positions covered by this Award, or who, after that date, are
appointed to or employed in any such position.
"Manager" - Means a person occupying a
position of Centre Manager or Venue Manager within a Centre or Venue.
"Service" - Means continuous service with the
Department.
"Venue" - Means a Departmental establishment
or site as listed at Schedule 1 - Venue Locations. It also includes any place designated
as part of, or as an annex to, such an establishment
3. Parties
3.1 This award has
been made between the following parties:
Director-General, Department of Premier and Cabinet
Public Service Association and Professional Officers Association
Amalgamated Union of New South Wales
Department of Education and Communities
4. Objects of the
Award
4.1 The Department
and the employees covered by this Award are committed to working together to
ensure a healthy and safe working environment.
4.2 The Department
will provide adequate work health and safety training and systems to support
this objective. Employees will cooperate in undertaking that training and
applying their knowledge in their duties.
4.3 The Department
will provide the means, including training in alternative techniques and
products, to ensure that employees apply environmentally sound practices in
carrying out their duties.
4.4 The Department
and its employees recognise that flexibility and continuous improvement are necessary
for the organisation to provide excellent client service. This ability to
adjust to the changing needs of customers and competition within the industry
will enhance the organisation’s reputation; underpin job security and support
the viability of the organisation’s business. Employees under this award are an
important part of the Centre support team. They apply their skills flexibly and
play a critical role in ensuring that the Department’s assets are protected and
maintained and that Centres are safe, welcoming and attractive.
4.5 The Department
will provide opportunities for employees to develop their skills and undertakes
to pay for those skills in accordance with the competency framework and
organisational need. The Department will assist employees to record their
achievements and qualifications in a portfolio. This will provide employees
with a tangible record of their skills that may be used to further their career
development and employment opportunities.
In turn employees undertake to develop and apply their skills to the
best of their ability.
4.6 The Department
and its employees are committed to fostering an excellent quality of working
life and fair employment practices. The Department undertakes to assist
employees to balance work and family responsibilities in keeping with its
objective of being an employer of choice.
4.7 The Department
and its employees value teamwork, open communications and a harmonious
workplace and undertake to work together in a spirit of cooperation.
5. Temporary and
Casual Employees
5.1 A temporary
employee is one engaged to undertake the duties covered by this award under
section 27 of the Public Sector Employment and Management Act 2002.
5.2 A temporary employee
may be employed to undertake work for a regular fixed period to carry out a
project or task, to undertake the duties of a vacant position, to provide
additional assistance, or for any other reasons that is consistent with section
27(3) of the Public Sector Employment and Management Act 2002.
5.3 Temporary
employees will receive a salary commensurate with the individual's level of
knowledge and experience as determined by the Manager in accordance with rates
provided at Tables 1, 2 or 3 of Part B, Monetary Rates.
5.4 A casual
employee is one engaged to undertake the duties covered by this award under
section 38 of the Public Sector Employment and Management Act 2002.
5.5 A casual
employee may be employed to undertake work on an hourly basis to carry out work
that is irregular, intermittent, short term, urgent or arising from an
emergency or for any other reason that is consistent with section 38(3) of the
Public Sector Employment and Management Act 2002.
5.6 Casual employees
will receive a salary commensurate with the individual's level of knowledge and
experience as determined by the Manager in accordance with the hourly rates
provided at Tables 1, 2 or 3 of Part B, Monetary Rates, and will receive a 15%
loading during the period of employment.
At the completion of the employment period, the casual employee will
also be paid 4/48th of ordinary pay earned during their period of employment in
lieu of annual leave benefits.
5.7 Casual Employees
shall also receive the following entitlements in accordance with the Crown
Employees (Public Service Conditions of Employment) Award 2009:
(a) Unpaid parental
leave in accordance with paragraph 12(iv)(d);
(b) Personal Carer’s
entitlement in accordance with subclause 12(v); and
(c) Bereavement
entitlement in accordance with subclause 12(vi).
This entitlement is also set out at Appendix A of this
Award.
6. Salaries
6.1 Salary rates are
specified at Part B, Monetary Rates.
6.2 Salary rates in
this award are set in accordance with the Crown Employees (Public Sector -
Salaries 2008) Award or any variation or replacement award.
6.3 The salary rates
referred to in Part B, Monetary Rates represent an all-inclusive salary
excluding the payment of overtime. The annual salary incorporates compensation for
all of the following:
Machinery allowance;
Penalty rates;
Qualifications allowance
Tool allowance; (all tools required are provided by the
Department)
Night work allowance;
Annual leave loading
6.4 Services Officer
salary levels will be determined in accordance with the competency structure
outlined at Schedule 2.
6.4.1 New appointees to
the Department will be appointed on probation in accordance with section 23 of
the Public Sector Employment and Management Act 2002.
6.4.2 New appointees
will be appointed at a salary commensurate with their skills, experience and
qualifications as determined by the Manager, in accordance with the rates
provided at Part B, Monetary Rates, Table 1 (Services Officers) and Table 3
(Assistant Services Officers).
6.4.3 New appointees
will be assessed within 3 months of appointment against the competencies
required for the level to which they were appointed. Services Officers who are assessed as competent at the level to
which they were appointed will receive the salary rate specified at Part B,
Monetary Rates, Table 2 (Services Officers) from the date of assessment. If this assessment is not completed within 3
months of the initial date of appointment but the Officer is later assessed as
meeting the required competencies, payment at the post-competency rate will be
backdated to 3 months from the date of initial appointment.
6.4.4 Services Officers
and Assistant Service Officers who are assessed as not possessing the
competencies required for the level to which they are appointed will be
provided with a written report within 2 weeks of the assessment which will
state which competencies they have not attained and specify further training
and development required. The staff
member will be advised that a further assessment will be conducted within 6
months of appointment. Services
Officers who are subsequently assessed as competent at the level to which they
were appointed will receive the salary rate specified at Part B, Monetary
Rates, Table 2 (Services Officers) from the date of assessment.
6.4.5 Services Officers
who are assessed as not being fully competent at any of the Services Officer
Levels and Assistant Services Officers who are assessed as not fully competent
at the level they were appointed to at the six month assessment may have their
appointment annulled in accordance with section 23 of the Public Sector
Employment and Management Act 2002.
6.4.6 Employees
appointed on probation to positions classified as Services Officer
(Groundsperson) or Services Officer (Gardener) must possess an appropriate
trade certificate and will be remunerated at Services Officer Level 4 at the
rate specified at Part B, Monetary Rates Table 1. New appointees will be required to demonstrate the essential
competencies required for Services Officer Level 1 at which time they will be
remunerated at the rate specified for Services Officer Level 4, at Part B,
Monetary Rates Table 2.
6.4.7 New appointees to
Services Officer (Groundsperson) and Service Officer (Gardener) positions will be
assessed within three months of appointment.
Services Officer (Groundsperson) and Service Officer (Gardeners) who are
assessed as not possessing the competencies required will be provided with a
written report within two weeks of the assessment which will state which
competencies they have not attained and specify the training and development
required. The employee will be advised
that a further assessment will be conducted within six months of appointment. Services Officers appointed to these positions
who are not assessed as fully competent may have their appointment annulled in
accordance with section 23 of the Public Sector Employment and Management Act
2002.
6.4.8 The Department
will provide new appointees with training and development to support the
attainment of competencies prescribed for the level at which they were
appointed. The provisions of subclause
4.5 will also apply to new appointees.
6.4.9 Temporary
employees engaged for 3 months or less will not be required to undertake
competency assessment and will be remunerated in accordance with subclauses 5.3
or 5.4. Temporary employees whose
period of employment is extended beyond 3 months will be required to undertake
competency assessment for the level at to they are employed.
6.5 Services Officer
Competency Progression
6.5.1 Assessment will
be held on the anniversary of the initial employment, unless another date is
agreed upon by the employee and Manager with the approval of the appropriate
Director, for reasons of equity, client demand or safety.
6.5.2 Assessment will
be undertaken by a member/s of management or staff who have completed the Plan,
Conduct and Review Assessment modules of the Certificate IV Workplace
Assessment and Trainers qualification, with the assistance of an independent
subject expert if required. The assessor/s will not be an employee of the same
Centre as the employee to be assessed.
6.5.3 A list of the
competencies is attached at Schedule 2.
6.5.4 The
recommendation of the assessor/s will be provided to and discussed with the
employee before being submitted to the Manager for approval.
6.5.5 If progression is
recommended, the Manager will approve progression from the date the assessment
was held provided the employee’s manager has also certified that his/her work
performance is satisfactory.
6.5.6 If there is a
dispute over the recommendation, the matter should be handled according to the
Grievance Handling and Dispute Settling Procedure in this Award.
6.5.7 If progression is
not recommended, the employee will be provided with a written report within 2
weeks of the assessment indicating what further development or training is
required. A further assessment will be held within 6 months with the employee’s
agreement. No more than 3 assessments are to be held each year for the one
employee.
6.5.8 Where the
competency is to be assessed by a relevant certificate the Department will pay
for the training and the renewal of certificate if the competency is required
at the employee’s current Centre.
6.5.9 Progression of
employees classified and known as Assistant Services Officers Level 1 and 2
including officers previously called Residential Assistant; Housekeeper; Kiosk
Attendant; Pool Attendant and Gatekeeper, will be by merit selection to an
available vacancy.
6.5.10 Employees
classified under this Award as Groundspersons or Gardeners must possess an
appropriate trade certificate and will also be required to meet Level 1
essential competencies listed in Schedule 2. Employees under this
classification will be appointed by merit selection to an available vacancy and
will be remunerated at Services Officer Level 4.
7. Uniforms and
Laundry Allowance
7.1 Uniforms will be
provided and replaced in accordance with the Department’s Uniform Policy.
7.2 A laundry allowance
will be paid fortnightly to the employee at the rate specified in the Crown Employees (Public Service Conditions
of Employment) Award 2009 or any replacement Award at Item 15 of Table 1 -
Allowances, of Part B, Monetary Rates.
8. Hours of Duty
8.1 Employees are
required to work 152 hours over a period of four weeks.
8.2 A minimum of 4
hours and a maximum of 12 hours will be required to be worked on any given day,
excluding meal breaks.
8.3 Hours of duty
will not be restricted to specific hours of the day. However, hours of duty
will be generally undertaken between 6.00 am and 7.00 pm. Hours to be worked
outside of these times will be rostered or requested to be undertaken only when
management considers it necessary to meet actual client demand.
8.4 Employees will
not be rostered for more than two consecutive shifts exceeding 10 hours
each. Employees will be rostered for no
more than six shifts exceeding 10 hours each in any four-week roster cycle.
8.5 Employees will
not be rostered for more than 10 days in either the first or second fortnight
of the four-week roster period. Nor will they be rostered for more than 7
consecutive days over any period. Employees will be rostered off duty for a
minimum of 9 days during any roster cycle. Employees will be rostered off duty
for a minimum of two consecutive days in both the first and second fortnights
of the four-week roster period.
8.6 Employees are
not permitted to work more than five consecutive hours without taking a break
from duty of not less than thirty minutes. This break from duty is not a paid
break.
8.7 Hours of duty
are to be determined by a roster that must be displayed in an area available to
all employees no less than 7 days before the beginning of the four-week roster
cycle.
8.8 Rostered hours
of duty may be required on any day of the week including Saturdays, Sundays and
Public Holidays. Employees will not be rostered for duty on more than two
weekends in any four-week roster cycle.
8.9 The distribution
of weekend, Public Holiday and out-of-hours work will be allocated equitably
between all employees subject to the ability of the Centre to meet client
demand.
8.10 In emergencies,
rosters may be varied by the Manager or Service Co-ordinator, provided that 24
hours' notice is given to the employee.
8.11 If an employee's
rostered hours of duty are varied with insufficient notice, as required by
subclause 8.7, the employee will receive payment at the rate of double time for
all hours which represent the difference between the hours of duty originally
rostered and those being requested of the employee. The employee may choose to
take time in lieu of payment of overtime.
8.12 Local
arrangements to apply at particular Centres may be negotiated between an employee
and the Manager or Service Co-ordinator.
All local arrangements must be documented and approved by the relevant
Director. The PSA will be informed
about permanent or long-term arrangements.
8.13 Employees are
entitled to a minimum 10 hour break from duty between the end of one shift and
the beginning of the next. If such a
break is not provided, the employee is entitled to receive payment at overtime
rates as calculated in accordance with Clause 9 for all work undertaken until a
10 hour break can be provided.
9. Overtime
9.1 Overtime refers
to:
(a) hours of duty
undertaken during a four week roster cycle in excess of 152;
(b) hours of duty
undertaken on days which are in excess of 10 days in any fortnight (ie: the
eleventh, twelfth, thirteenth or fourteenth days rostered in a fortnight);
(c) hours undertaken
on the twentieth day of rostered duty in a roster cycle;
(d) hours undertaken
beyond the hours of duty rostered on a particular day;
(e) hours undertaken
on any consecutive days worked in excess of 10 days until such time as a break
in duty occurs of a minimum of one full day.
9.2 Overtime will be
paid to employees at double the ordinary hourly rate. This is calculated by
dividing the weekly rate of pay (ie: annual salary divided by 52.17857) by 38.
9.3 Overtime will be
paid in the first available pay period following the end of the roster cycle.
9.4 An employee may
choose to take leave in lieu of payment for all or part of his/her overtime
entitlement. Leave in lieu may be accrued to a maximum of 80 hours and is to be
taken at a time convenient to both the employee and the Department.
9.5 Leave in lieu of
payment in accordance with subclause 9.4 will accrue at the rate of two hours
for each hour overtime undertaken and proportionately for periods of less than
one hour. Proportions of overtime of less than 15 minutes will be disregarded
in determining the amount of accrued leave in lieu.
9.6 The minimum
period of leave in lieu that an employee can take is two hours. Leave in lieu
must be taken in full-hour multiples.
9.7 Any overtime
accrued beyond 80 hours will be automatically paid to the employee.
9.8 Managers and
employees should make every effort to ensure leave in lieu entitlements are utilised
prior to the termination of services.
Payment for outstanding leave in lieu balances will only be made on the
termination of the employee’s services in exceptional circumstances, such as
death or debilitating injury or illness, that result in the sudden and early
termination of the contract.
10. Leave
10.1 Leave
entitlements will be calculated in hours based on general Public Service leave
provisions included in the Crown Employees (Public Service Conditions of
Employment) Award 2009.
10.2 All absences from
duty will be determined based on the actual number of hours an employee is
absent from duty and debited in multiples of two hours. Absences from duty,
which do not total a multiple of two hours, will be rounded up to the nearest
multiple of two hours for the purposes of debiting leave.
11. Weekends and
Public Holidays
11.1 Employees who
undertake duty on Saturdays, Sundays or Public Holidays will receive
compensation of additional recreation leave based on the following scale:
Number of
Saturdays, Sundays
|
Additional Leave
|
and/or Public
Holidays worked in
|
|
the year 1 December
to 30 November
|
|
8 - 12
|
1 day
|
13 - 20
|
2 days
|
21 - 30
|
3 days
|
31 - 40
|
4 days
|
41 or more
|
5 days
|
11.2 The number of days
to be worked to entitle an employee to accrue additional recreation leave
refers to the actual number of days the employee is required to undertake duty
on either a Saturday, Sunday or Public Holiday. It is irrelevant how many hours
the employee is required to perform on those days.
11.3 For the purposes
of rostering, Public Holidays will be credited as 8 hours even if an employee
is not required to attend for duty or is required for duty for less than 8
hours on that day. If an employee is required to work on a Public Holiday for
more than 8 hours, the actual hours of duty on that day will be credited
against the roster.
11.4 Employees
required to undertake work on weekends and/or Public Holidays are also entitled
to the following additional salary entitlements:
Number of
Saturdays, Sundays
|
Additional Salary
Entitlement
|
and Public Holidays
Worked in the
|
%
|
year 1 December to
30 November
|
|
5 - 9
|
½
|
10 - 14
|
1
|
15 - 19
|
1 ½
|
20 - 24
|
2
|
25 - 29
|
2 ½
|
30 - 34
|
3
|
35 - 39
|
3 ½%
|
40 - 44
|
4
|
45 - 49
|
4 ½
|
50 or more
|
5
|
11.5 Accrued leave
entitlements will be made available to employees on an annual basis on 1
December of each year. Accrued salary entitlements under this clause will be paid
to employees in the first available pay period after 1 December each year or
the first available pay after a quarterly claim has been lodged.
12. Higher Duties
Allowance
12.1 The provisions
contained in Part 5 Division 2 Higher Duties and Acting Allowances of the
Public Sector Employment and Management Regulation 2009, or the relevant
provisions of any legislation or regulation that repeal or replace the
Regulation, will apply to employees who relieve in classifications of a higher
salary level.
12.2 An employee who
relieves in another position and satisfactorily performs all the duties and
assumes all the responsibilities will be paid, by higher duties allowance, the
difference between their current salary and the salary they would be paid if
appointed to the relief position.
12.3 An employee who
does not perform the whole of the duties or assume all the responsibilities of
the relief position will be paid a proportion of the higher duties
allowance. The amount of the allowance
will be determined by the Manager.
12.4 Higher duties
allowance will not be paid if the period of relief is less than 5 working days
or for periods of leave exceeding 5 working days.
13. Public Service
Holiday
13.1 All employees
will be entitled to receive one day off duty each year as the "Public
Service Holiday".
13.2 The Public
Service Holiday will be any one of the calendar days that fall within the last
calendar fortnight of each year and will be considered to be an 8-hour day to
be credited towards the 152-hour, 4-week roster cycle.
13.3 The Manager will
determine which day is to be granted to an employee as a Public Service
Holiday.
13.4 Employees will be
advised of the date of the Public Service Holiday no later that 1 December each
year.
13.5 The Public Service
Holiday provided for in this clause is in lieu of all picnic days provided for
under any other industrial instruments.
14. Annual Leave
Loading
14.1 Total salary
rates provided for by this Award incorporate annual leave loading of 17.5% of
four weeks’ pay at the employee’s annual salary or equivalent.
15. Flexible Use of
Staff
15.1 Employees may be
required, at the direction of the Manager or Service Co-ordinator, to undertake
general kitchen duties.
15.2 The discretion of
management to use staff in accordance with subclause 15.1 will be used only in
situations where client demand requires it.
15.3 No employee will
be required to undertake kitchen duties unless they have been sufficiently instructed
or are supervised by an appropriately trained person.
15.4 An employee’s
place of work may be changed from one Centre to another on a temporary basis
for reasons of skills transfer, to meet seasonal or unexpected client demand,
emergency or at the employee’s request.
15.5 If a Centre is
closed due to seasonal demand, or is temporarily not providing services for
reasons of emergency, employees may be asked either to temporarily relocate to
another Centre for up to one roster period with extension available with mutual
agreement or, alternatively, to take accrued leave.
15.6 Subclauses 15.4
and 15.5 will be subject to consultation with the employee and personal
circumstances will be taken into account.
15.7 Travelling
compensation for employees who are temporarily relocated is governed by clauses
26-35 of the Crown Employees (Public Service Conditions of Employment) Award
2009.
16.
Anti-Discrimination
16.1 It is the
intention of the parties bound by this Award to seek to achieve the object in section
3(f) of the Industrial Relations Act 1996 to prevent and eliminate
discrimination in the workplace. This includes discrimination on the grounds of
race, sex, marital status, disability, homosexuality, transgender identity, age
and responsibilities as a carer.
16.2 It follows that
in fulfilling their obligations under the Grievance and Dispute Resolution
Procedures prescribed by this Award at Clause 18 the parties have obligations
to take all reasonable steps to ensure that the operation of the provisions of
this Award are not directly or indirectly discriminatory in their effects. It will be consistent with the fulfilment of
these obligations for the parties to make application to vary any provision of
the Award, which, by its terms or operation, has a direct or indirect
discriminatory effect.
16.3 Under the Anti-Discrimination
Act 1977 it is unlawful to victimise an employee because the employee has
made or may make, or has been involved in, a complaint of unlawful
discrimination or harassment.
16.4 Nothing in this
clause is to be taken to affect:
(a) any conduct or
act which is specifically exempted from anti-discrimination legislation;
(b) offering or
providing junior rates of pay to persons under 21 years of age;
(c) any act or
practice of a body established to propagate religion which is exempted under
section 56(d) of the Anti-Discrimination Act 1977;
(d) a party to this
Award from pursuing matters of unlawful discrimination in any State or federal
jurisdiction.
16.5 This clause does not
create legal rights or obligations in addition to those imposed upon the
parties by the legislation referred to in this clause.
NOTES -
(a) Employers and
employees may also be subject to Commonwealth anti-discrimination legislation.
(b) Section 56(d) of
the Anti-Discrimination Act 1977 provides:
"Nothing in this Act affects ... any other act or
practice of a body established to propagate religion that conforms to the
doctrines of that religion or is necessary to avoid injury to the religious
susceptibilities of the adherents of that religion."
17. Work Health and
Safety
17.1 The Department is
committed to providing a safe and healthy workplace. The Department will ensure
that no employee is requested to perform work for which she/he is not adequately
trained. The Department will provide training in all required aspects of
chemicals handling, use of machinery, manual handling and other aspects of work
integral to the duties to be carried out.
18. Grievance and
Dispute Settling Procedures
18.1 All grievances
and disputes relating to the provisions of this award shall initially be dealt
with as close to the source as possible, with graduated steps for further
attempts at resolution at higher levels of authority within the appropriate
Department, if required.
18.2 An employee is
required to notify in writing their immediate manager, as to the substance of
the grievance, dispute or difficulty, request a meeting to discuss the matter,
and if possible, state the remedy sought.
18.3 Where the
grievance or dispute involves confidential or other sensitive material
(including issues of harassment or discrimination under the Anti Discrimination
Act 1977) that makes it impractical for the employee to advise their immediate
manager the notification may occur to the next appropriate level of management,
including where required, to the Department Head or delegate.
18.4 The immediate
manager, or other appropriate officer, shall convene a meeting in order to
resolve the grievance, dispute or difficulty within two (2) working days, or as
soon as practicable, of the matter being brought to attention.
18.5 If the matter
remains unresolved with the immediate manager, the employee may request to meet
the appropriate person at the next level of management in order to resolve the
matter. This manager shall respond
within two (2) working days, or as soon as practicable. The employee may pursue the sequence of
reference to successive levels of management until the matter is referred to
the Department Head.
18.6 The Department
Head may refer the matter to the Director-General, Department of Premier and
Cabinet for consideration.
18.7 If the matter
remains unresolved, the Department Head shall provide a written response to the
employee and any other party involved in the grievance, dispute or difficulty,
concerning action to be taken, or the reason for not taking action, in relation
to the matter.
18.8 An employee, at
any stage, may request to be represented by the Association.
18.9 The employee or
the Association on their behalf, or the Department Head may refer the matter to
the New South Wales Industrial Relations Commission if the matter is unresolved
following the use of these procedures.
18.10 The employee,
Association, Department and the Director-General, Department of Premier and
Cabinet shall agree to be bound by any order or determination by the New South
Wales Industrial Relations Commission in relation to the dispute.
18.11 Whilst the
procedures outlined in subclauses (i) to (x) of this clause are being followed,
normal work undertaken prior to notification of the dispute or difficulty shall
continue unless otherwise agreed between the parties, or, in the case involving
work health and safety, if practicable, normal work shall proceed in a manner
which avoids any risk to the health and safety of any employee or member of the
public.
19. Deduction of
Union Membership Fees
19.1 The Association
will provide the Department with a schedule setting out fortnightly union
membership fees payable by members of the union in accordance with the union’s
rules.
19.2 The Association
will advise the Department of any change to the amount of fortnightly union
membership fees made under its rules.
Any variation to the schedule of fortnightly union membership fees
payable will be provided to the Department at least one month in advance of the
variation taking effect.
19.3 Subject to 19.1
and 19.2, the Department will deduct union fortnightly membership fees from the
pay of any employee who is a member of the Association in accordance with the
Association’s rules, provided that the employee has authorised the Department
to make such deductions.
19.4 These deductions
from an employee’s pay will be forwarded regularly to the Association together
with all necessary information to enable the Association to reconcile and
credit subscriptions to the employee’s union membership accounts.
19.5 Unless the
Department and the Association agree to other arrangements, all union
membership fees will be deducted on a fortnightly basis.
19.6 Where an employee
has already authorised the deduction of union membership fees from his or her
pay before this clause taking effect, nothing in this clause will be read as
requiring the employee to make a fresh authorisation in order for such
deductions to continue.
20. Consultative
Committee
20.1 The parties will
use the Department’s Joint Consultative Committee to consider issues raised in
relation to the Award and to recommend action if necessary. The parties agree to consider issues in a
consultative and cooperative manner.
20.2 Recommendations
from the Committee will be submitted to the Director-General with a request for
a report back to the Committee.
21. Area, Incidence
and Duration
21.1 This award will
apply to all employees employed for the purposes of providing general services
to Centres and Venues.
21.2 The employees
regulated by this award will be entitled to the conditions of employment as set
out in this award and, except where specifically varied by this award, existing
conditions provided for by the Public Sector Employment and Management Act 2002
and Regulation 2009, the Crown Employees (Public Service Conditions of
Employment) Award 2009 and the Crown Employees (Public Sector - Salaries 2008)
Award or any replacement awards.
21.3 This Award
replaced the Department of Sport, Recreation and Racing Centre Support Officers
Enterprise Agreement 1994.
21.4 The changes made
to the award pursuant to the Award Review pursuant to section 19(6) of the Industrial
Relations Act 1996 and Principle 26 of the Principles for Review of Awards
made by the Industrial Relations Commission of New South Wales on 28 April 1999
(310 I.G. 359) take effect on and from 30 March 2012.
21.5 Changes made to
this award subsequent to it first being published on 26 October 2007 (364 I.G.
15) have been incorporated into this award as part of the review.
21.6 The award remains
in force until varied or rescinded, the period for which it was made having
already expired.
Schedule 1
Addresses at which the Enterprise is carried out:
Centre Locations
Berry Sport and Recreation Centre
660 Coolangatta Road
BERRY NSW 2535
Borambola Sport and Recreation Centre
1980 Sturt Highway
WAGGA WAGGA NSW 2650
Broken Bay Sport and Recreation Centre
BROOKLYN NSW 2083
Lake Ainsworth Sport and Recreation Centre
Pacific Parade
LENNOX HEAD NSW 2478
Lake Burrendong Sport and Recreation Centre
Tara Road
MUMBIL NSW 2820
Jindabyne Sport and Recreation Centre
The Barry Way
JINDABYNE NSW 2627
Lake Keepit Sport and Recreation Centre
Fitness Camp Road
GUNNEDAH NSW 2380
Milson Island Sport and Recreation Centre
BROOKLYN NSW 2083
Myuna Bay Sport and Recreation Centre
Main Road
DORA CREEK NSW 2264
Point Wolstoncroft Sport and Recreation Centre
Kanangra Drive
GWANDALAN NSW 2259
Sydney Academy of Sport and Recreation
Wakehurst Parkway
NARRABEEN NSW 2101
Venue Locations
Sydney International Equestrian Centre
Wallgrove Road
HORSLEY PARK NSW 2164
Sydney International Shooting Centre
Elizabeth Drive
CECIL PARK NSW 2171
SCHEDULE 2
Services Officer
Competencies
Services Officer -
Level 1
*Services Officer (Groundsperson)
*Services Officer (Gardener)
Officers must possess all essentials plus 2 Additional
competencies
Key Task
|
Competency Required
|
Competency/Measurement
|
Essential Requirements
|
1. Drive Motor
Vehicles
|
Ability to operate general
|
Must hold a Class C drivers
|
|
|
Centre vehicles
|
licence
|
|
|
Including the recording of usage
|
|
|
2. Understanding
of
|
An ability to perform tasks/duties
|
Demonstrated ability to follow
|
|
WH&S
|
required at this level to WH&S
|
safe work practices consistent
|
|
|
regulations.
|
with appropriate guidelines.
|
|
|
|
|
|
3. Basic Grounds
and
|
An ability to perform duties to
|
Demonstrated ability to:
|
|
Workplace Maintenance
|
WH&S regulations and
|
- Maintain playing fields including
|
|
using minor plant
|
Departmental policy and
|
marking;
|
|
|
procedure requirements.
|
- Maintain existing gardens
|
|
|
|
- Undertake mowing and brush
|
|
|
|
cutting using minor plant to
|
|
|
|
manufacturer’s specifications
|
|
|
|
including refuelling and usage
|
|
|
|
recording
|
|
|
|
- Utilise and maintain basic
|
|
|
|
irrigation equipment
|
|
|
|
- Maintain drainage systems
|
|
|
|
including sewer and storm
|
|
|
|
water blockages.
|
|
4. Minor Building
|
An ability to perform duties to
|
Demonstrated ability in areas such as:
|
|
Maintenance
|
WH&S regulations.
|
- Repairing and maintaining
|
|
|
|
flyscreens
|
|
|
|
- Maintaining light bulbs and
|
|
|
|
fluorescent tubes
|
|
|
|
- Building cleaning not covered by
|
|
|
|
contracted services (eg. spillage)
|
|
5. Handling of
Goods
|
An ability to perform duties to
|
Demonstrated ability to:
|
|
and Stores
|
WH&S regulations and
|
- Transport materials and equipment
|
|
|
Departmental policy and
|
- Lift and handle goods and stores in
|
|
|
procedure requirements.
|
a safe manner (manual handling)
|
|
|
|
|
|
6. Awareness of
the
|
An ability to work in a manner
|
Policy guidelines are read,
|
|
|
consistent with the principles
|
understood and are followed.
|
|
Department's Child
|
and guidelines outlined in this
|
Departmental training in child
|
|
Protection Policy
|
policy.
|
protection is completed.
|
|
|
|
|
|
7. Work in a
manner
|
An ability to work in a manner
|
Equity guidelines are followed.
|
|
consistent with equity
|
consistent with equity Principles.
|
|
|
principles
|
|
|
|
8. Client Liaison
|
An ability to present a
|
Demonstrates a consistent level of
|
|
|
professional appearance and
|
professional appearance and manner
|
|
|
manner.
|
in all liaison and interaction with
|
|
|
|
clients.
|
|
|
|
Comply with Departmental uniform
|
|
|
|
policies and guidelines.
|
|
9. Basic swimming
pool
|
An ability to maintain and
|
Undertake relevant modules of the
|
|
|
|
TAFE
|
|
maintenance
|
Supervise a swimming pool to
|
Statement of Attainment Aquatic
|
|
|
institutional and small public
|
Operations, or an equivalent
|
|
|
|
qualification.
|
|
|
pool level.
|
|
|
Additional Requirements
|
10. Fire
management
|
An ability to assist in general
|
Demonstrated ability to:
|
|
|
fire and bush fire prevention and
|
- Implement reduction in fire fuel
|
|
|
fire control.
|
build up;
|
|
|
|
- Use fire fighting equipment
|
|
|
|
including pumps and fire
|
|
|
|
extinguishers;
|
|
|
|
- Use and maintain hydrants and fire
|
|
|
|
hose reels.
|
|
|
|
- Possess a knowledge of
|
|
|
|
maintaining fire breaks.
|
|
|
|
|
|
11. First aid
|
Undertake St. John’s Ambulance
|
Certification.
|
|
|
Certificate or equivalent.
|
|
|
12. Power Tool
Operation
|
Ability to utilise general power
|
Knowledge of the safe operation and
|
|
|
tools in a safe manner.
|
an ability to use a range of power
|
|
|
|
tools such as drills, saws and sanders
|
|
|
|
consistent with the requirements
|
|
|
|
of day-to-day maintenance.
|
|
|
|
|
|
13. Catering
|
General knowledge of kitchen
|
Knowledge of and ability to apply:
|
|
|
Operations and an ability to
|
- Basic food preparation;
|
|
|
assist Catering Officers.
|
- Hygiene and waste disposal
|
|
|
|
processes;
|
|
|
|
- Food storage and handling;
|
|
|
|
- Kitchen safety.
|
|
14. Maintenance of
Minor
|
An ability to maintain a range of
|
Can demonstrate an ability to
|
|
Plant
|
|
undertake routine maintenance
|
|
|
Minor plant to operational level.
|
to ensure that minor plant is
|
|
|
|
maintained in operational condition
|
|
|
|
(eg. change mower blades).
|
|
15. Radio
Operation
|
Ability to operate radios as per
|
Knowledge of radio operation
|
|
(in Centres with radio
|
Departmental and Australian
|
protocol and an ability to apply this
|
|
systems)
|
Communications Authority
|
knowledge to A satisfactory level.
|
|
|
protocols.
|
|
|
|
|
|
|
|
|
|
|
|
*NOTE
Employees engaged as Services Officer (Gardener) and Services
Officer (Groundsperson) are required to possess one of the following indicated
qualifications (or an equivalent qualification) in addition to the competency
requirements listed for Services Officer Level 1:
Services Officer (Gardener)
|
Horticulture Certificate III
|
|
Horticulture (Landscape) Certificate III
|
|
Horticulture (Parks and Gardens) Certificate III
|
Services Officer (Groundsperson)
|
Horticulture Certificate III
|
|
Horticulture (Turf Management) Certificate III
|
|
Services Officer- Level 2
|
Services Officer -
Level 2
Officers must possess
all Essentials from this and previous levels plus 2 Additional Competencies
Key Task
|
Competency Required
|
Competency/Measurement
|
Essential Requirements
|
1. Power Tool
Operation
|
Ability to utilise general power
|
Knowledge of the safe operation and
|
|
tools in a safe manner.
|
ability to use a range of power tools
|
|
|
such as drills, saws and sanders
|
|
|
consistent with the requirements
|
|
|
of day- to-day maintenance.
|
|
|
|
2. Catering
|
General knowledge of kitchen
|
Knowledge of and ability to apply:
|
|
operations and an ability to assist
|
- Basic food preparation;
|
|
Catering Officers.
|
- Hygiene and waste disposal
|
|
|
processes;
|
|
|
- Food storage and handling;
|
|
|
- Kitchen safety.
|
3. Radio Operation
|
Ability to operate radios as per
|
Knowledge of radio operation
|
(in Centres with radio
|
Departmental and Australian
|
protocol and an ability to apply this
|
systems)
|
Communications Authority
|
knowledge.
|
|
Protocols.
|
|
4. Electrical
|
Ability to apply safety practices
|
Demonstrate:
|
|
with regard to general electrical
|
- Knowledge of OHS guidelines in
|
|
maintenance.
|
relation to electrical equipment
|
|
|
- Ability to operate generators and
|
|
|
replace fuses.
|
|
|
|
5. Minor plant
|
Ability to maintain a range of
|
Demonstrated ability to undertake
|
maintenance
|
minor plant to specified
|
routine maintenance.
|
|
guidelines and procedures.
|
|
|
|
|
Additional Requirements
|
|
|
6. Fire management
|
An ability to assist in general fire
|
Demonstrated ability to:
|
|
and bushfire prevention and fire
|
- Implement reduction in fire fuel
|
|
control.
|
build up;
|
|
|
- Use fire fighting equipment
|
|
|
including pumps and fire
|
|
|
extinguishers;
|
|
|
- Use fire fighting vehicles and/or
|
|
|
implements;
|
|
|
- Use and maintain hydrants and fire
|
|
|
hose reels;
|
|
|
- Possess knowledge of establishing
|
|
|
fire breaks.
|
|
|
|
7. First aid
|
Undertake St. John’s Ambulance
|
Certification.
|
|
Certificate or equivalent.
|
|
8. Administration
|
Ability to maintain Administrative
|
Demonstrated understanding of the
|
(General)
|
Records in relation to plant and
|
Department's administrative systems
|
|
other equipment.
|
that relate to plant and equipment
|
|
|
utilisation and an ability to use
|
|
|
relevant systems.
|
9. Drive Power
Boat
|
Ability to operate Departmental
|
Hold a current Recreational boating
|
|
powered watercraft.
|
licence where required.
|
10. Drive Motor
Vehicles
|
Ability to drive Departmental
|
Hold an appropriate current licence
|
(Small bus or truck up to
|
bus (up to 30 passengers) or a
|
(Class LR) and demonstrate ability
|
8.0 tonne GVM - for
|
truck with no more than two
|
to drive a mini bus and/or truck.
|
Centres that have these
|
axles and a GVM of up to but
|
|
vehicles)
|
not exceeding 8.0 tonnes.
|
|
|
|
|
|
Services Officer-
Level 3
Officers must possess all essentials from this and
previous levels plus 7 Additional
Key Task
|
Competency Required
|
Competency/Measurement
|
|
Essential Requirements
|
1. Basic building and
|
Ability to undertake general
|
Demonstrated ability to:
|
|
construction maintenance
|
maintenance requirements on
|
- Carry out repairs to indoor and
|
|
|
existing buildings and/or
|
outdoor
|
|
|
constructions within WorkCover
|
furnishings, sashes and doors;
|
|
|
guidelines.
|
- Correctly prepare various surfaces
|
|
|
|
for painting;
|
|
|
|
- Paint/repaint buildings, fittings,
|
|
|
|
furniture, marine equipment, etc;
|
|
|
|
- Undertake minor sign writing
|
|
|
|
work;
|
|
|
|
- Replace, repair and extend fencing
|
|
|
|
including safety fencing.
|
|
2. Plumbing and
drainage
|
Ability to maintain existing
|
Demonstrated ability to:
|
|
maintenance
|
plumbing and drainage facilities
|
- Undertake repairs to taps, showers;
|
|
|
to WH&S regulations and
|
- Clear blockages in toilet pans,
|
|
|
Departmental policy and
|
urinals and sewer lines;
|
|
|
procedure requirements.
|
- Read and record levels of water
|
|
|
|
and/or gas
|
|
|
|
|
|
3. Basic road
repairs
|
Ability to maintain existing
|
Demonstrated ability to make minor
|
|
|
road facilities.
|
repairs to roads and footpaths
|
|
4. First Aid
|
Undertake St. John’s Ambulance
|
Certification.
|
|
|
Certificate or equivalent.
|
|
|
5. Drive motor
vehicles
|
Ability to drive Departmental
|
Hold an appropriate current licence
|
|
(Small Bus or truck up to
|
bus (up to 30 passengers) or a
|
(Class LR) and demonstrate an
|
|
8.0 tonne GVM) - for
|
truck with no more than two
|
ability to drive a mini bus and/or
|
|
Centres that have these
|
axles and a GVM of up to but
|
truck.
|
|
vehicles.
|
not exceeding 8.0 tonnes.
|
|
|
|
|
|
|
6. Operate
tractors with
|
Ability to operate tractors with
|
Demonstrated ability to use tractors
|
|
power take-off
|
Power Take Off Implements
|
or other PTO equipment
|
|
Implements
|
requirements.
|
implements such as:
|
|
|
|
- Spreaders and sprayers
|
|
|
|
- Wood chippers
|
|
|
|
- Post-hole digger
|
|
|
|
- Roller mower/slasher
|
|
|
|
- Cement mixer
|
|
Additional Requirements
|
7. Fire management
|
An ability to assist in general fire
|
Demonstrated ability to:
|
|
|
and bushfire prevention and fire
|
- Implement reduction in fire fuel
|
|
|
control.
|
build up;
|
|
|
|
- Use fire fighting equipment
|
|
|
|
including pumps and fire
|
|
|
|
extinguishers;
|
|
|
|
- Use fire fighting vehicles and/or
|
|
|
|
implements;
|
|
|
|
- Use and maintain hydrants and fire
|
|
|
|
hose reels;
|
|
|
|
- Possess knowledge of establishing
|
|
|
|
firebreaks.
|
|
8. Administration
|
Ability to maintain administrative
|
Demonstrated understanding of the
|
|
(General)
|
records in relation to plant and
|
Department’s administrative
|
|
|
other equipment.
|
systems that relate to plant and
|
|
|
|
equipment utilisation and an
|
|
|
|
ability to use relevant systems.
|
|
|
|
|
|
9. Drive Power Boat (for
|
Ability to operate Departmental
|
Hold a current Recreational Boating
|
|
Centres that have powered
|
powered watercraft.
|
licence where required.
|
|
watercraft)
|
|
|
|
10. Chainsaw operation
|
Ability to utilise and maintain
|
Certified ability to:
|
|
|
a chainsaw in an effective and
|
- Complete an appropriate course of
|
|
|
safe manner.
|
instruction in chainsaw operation;
|
|
|
|
- Undertake chainsaw maintenance
|
|
|
|
including sharpening.
|
|
11. Backhoe/Front
End
|
Ability to operate a backhoe
|
Must hold a current WorkCover
|
|
Loader Operation
|
or a tractor with either a backhoe
|
approved permit for the operation
|
|
|
or front-end loader attachment
|
of a -front end loader, backhoe or
|
|
|
requiring a WorkCover Authority
|
backhoe attachments to a tractor.
|
|
|
permit.
|
|
|
|
|
|
|
12. Advanced road
|
Ability to maintain existing
|
Demonstrated ability to grade and
|
|
repairs
|
road facilities.
|
maintain gravel roads including
|
|
|
|
gutters, drainage and reforming.
|
|
13. Welding
|
Ability to apply basic welding
|
Certified ability to:
|
|
|
skills.
|
- Undertake silver and normal
|
|
|
|
soldering;
|
|
|
|
- Undertake repairs in plastic
|
|
|
|
including repairs to canoes;
|
|
|
|
- Undertake repairs in aluminium
|
|
|
|
including repairs to boats
|
|
14. Elevated Work
|
Ability to use an elevated work
|
Hold a current WorkCover approved
|
|
Platform (Scaffold) for
|
platform in a safe and effective
|
permit to operate an Elevated Work
|
|
Centres or Academies that
|
manner.
|
Platform.
|
|
have this equipment
|
|
|
|
15. Advanced
Building
|
Ability to undertake advanced
|
Demonstrated ability to;
|
|
and Construction
|
maintenance requirements on
|
- Undertake repairs to all buildings
|
|
Maintenance.
|
existing buildings and/or
|
including sheet roofing;
|
|
|
constructions within WorkCover
|
- Undertake repairs to existing
|
|
|
guidelines
|
brickwork;
|
|
|
|
- Undertake minor building demolition.
|
|
16. Plumbing and
|
Ability to maintain plumbing
|
Demonstrated ability to:
|
|
Drainage Maintenance
|
and drainage facilities to WH&S
|
- Undertake repairs to cisterns,
|
|
|
regulations and Departmental
|
basins, water supply lines and
|
|
|
|
urinals;
|
|
|
policy and procedure
|
- Inspect valves;
|
|
|
requirements.
|
- Install and maintain
|
|
|
|
sprinkler/irrigation systems.
|
|
|
|
|
|
17. Resuscitation
|
Theoretical knowledge of Cardio
|
Certification by the Royal Life
|
|
|
Pulmonary Resuscitation (CPR)
|
Saving Society Australia (RLSSA)
|
|
|
and ability to apply both with and
|
to advanced resuscitation level.
|
|
|
without oxygen equipment.
|
|
|
|
|
|
|
18. Greens Maintenance
|
Ability to maintain greens
|
Demonstrated;
|
|
|
|
- Knowledge and ability to apply
|
|
|
|
knowledge of golf course
|
|
|
|
preparation and maintenance
|
|
|
|
including green keeping.
|
|
|
|
- Ability to undertake chemical
|
|
|
|
treatment of golf course.
|
|
|
|
|
|
Services Officer -
Level 4
Officers must possess
all Essentials from this and previous levels plus 4 Additional
Key Task
|
Competency Required
|
Competency/Measurement
|
|
Essential Requirements
|
1. Building and
|
Ability to construct structures
|
Demonstrated ability to:
|
|
Construction
|
which do not require development
|
- Construct simple structures
|
|
|
applications.
|
including shade areas, sheds and
|
|
|
|
seating;
|
|
|
|
- Construct retaining walls;
|
|
|
|
- Pour and finish paths, slabs and
|
|
|
|
kerbing;
|
|
|
|
- Undertake concrete formwork and
|
|
|
|
reaper work;
|
|
|
|
- Prepare for and lay paving;
|
|
|
|
- Undertake repairs to all buildings
|
|
|
|
including sheet roofing;
|
|
|
|
- Undertake repairs to existing
|
|
|
|
brickwork;
|
|
|
|
- Undertake minor building
|
|
|
|
demolition;
|
|
2. Plumbing and
Drainage
|
Ability to maintain existing
|
Demonstrated ability to:
|
|
Maintenance
|
plumbing and drainage facilities
|
- Undertake repairs to cisterns,
|
|
|
to WH&S regulations and
|
basins, water supply lines and
|
|
|
|
urinals;
|
|
|
Departmental policy and
|
- Inspect valves
|
|
|
procedure requirements.
|
- Install and maintain
|
|
|
|
sprinkler/irrigation
|
|
|
|
systems
|
|
3. Fire Management
|
An ability to assist in fire
|
Demonstrated ability to:
|
|
|
prevention and fire control.
|
- Implement reduction in fire fuel
|
|
|
|
build up;
|
|
|
|
- Use fire fighting equipment
|
|
|
|
including pumps and fire
|
|
|
|
extinguishers;
|
|
|
|
- Use and maintain hydrants and fire
|
|
|
|
hose reels;
|
|
|
|
- Implement reduction in fire fuel
|
|
|
|
build up
|
|
|
|
- Possess knowledge of establishing
|
|
|
|
and maintaining firebreaks
|
|
4. Backhoe/Front
End
|
Ability to operate a backhoe or
|
Hold a current WorkCover approved
|
|
Loader Operation
|
a tractor with either a backhoe
|
permit for the operation of a front-
|
|
|
or front-end loader attachment
|
end loader, backhoe or backhoe
|
|
|
requiring a WorkCover Authority
|
attachments to a tractor.
|
|
|
permit.
|
|
|
|
|
|
|
5. Chemical
Handling
|
Knowledge of the safe storage,
|
Demonstrated knowledge of and
|
|
|
handling and use of chemicals.
|
ability to apply knowledge
|
|
|
|
with regard to:
|
|
|
|
- WH&S guidelines with
|
|
|
|
regard to storage, handling and
|
|
|
|
use of chemicals;
|
|
|
|
- Materials for the control of
|
|
|
|
domestic Pests
|
|
|
|
- Herbicides for noxious weeds control;
|
|
|
|
- Maintenance of water filtration
|
|
|
|
and/or purification systems
|
|
|
|
including the use of associated
|
|
|
|
chemicals.
|
|
|
|
The employee must be certified in
|
|
|
|
each of the areas outlined above.
|
|
|
|
|
|
6. Drive Power
Boat
|
Ability to operate Departmental
|
Must hold a current Recreational
|
|
(for Centres that have
|
powered watercraft.
|
Boating licence where required.
|
|
registered powered water
|
|
|
|
craft)
|
|
|
|
|
|
|
|
7. Elevated Work
Platform
|
Ability to use an elevated work
|
Must hold a current WorkCover
|
|
(Scaffold) for Centres
|
platform in a safe and effective
|
approved permit to operate an
|
|
that have this equipment
|
manner.
|
Elevated Work Platform.
|
|
Additional Requirements
|
8. Administration
|
Ability to maintain administrative
|
Demonstrated understanding of the
|
(General)
|
records in relation to plant and
|
Department's administrative systems
|
|
other equipment.
|
that relate to plant and
|
|
|
equipment utilisation and an
|
|
|
ability to use relevant systems.
|
9. Basic Cookery
|
Ability to undertake basic cookery
|
Demonstrated application of basic
|
|
in emergency situations or to
|
cookery skills to a level satisfactory
|
|
assist Catering Officers.
|
to the supervisor.
|
10. Resuscitation
|
Theoretical knowledge of Cardio
|
Certification by the Royal Life
|
|
Pulmonary Resuscitation (CPR)
|
Saving Society Australia (RLSSA)
|
|
and ability to apply both with and
|
to advanced resuscitation level.
|
|
without oxygen equipment.
|
|
11. Chainsaw
operation
|
Ability to utilise and maintain a
|
Certified ability to:
|
|
chainsaw in an effective and safe
|
- Complete an appropriate course of
|
|
manner.
|
instruction in chainsaw operation;
|
|
|
- Undertake chainsaw maintenance
|
|
|
including sharpening.
|
12. Welding
|
Ability to apply basic welding
|
Certified ability to:
|
|
skills
|
- Undertake silver and normal
|
|
|
soldering;
|
|
|
- Undertake repairs in plastic
|
|
|
including repairs to canoes;
|
|
|
- Undertake repairs in aluminium
|
|
|
including repairs to boats.
|
13. Greens
maintenance
|
Ability to maintain greens
|
Demonstrated:
|
|
|
- Knowledge and ability to apply
|
|
|
knowledge of golf course
|
|
|
preparation and maintenance
|
|
|
including green keeping.
|
|
|
- Ability to undertake chemical
|
|
|
treatment of golf course.
|
14. Drive motor
vehicle
|
Ability to meet the requirements
|
Hold a current Class MR or
|
(large bus)
|
necessary to drive a Departmental
|
HR drivers licence
|
|
bus licensed to carry in excess of
|
|
|
30 passengers
|
|
15. Drive a
commercially
|
Ability to drive a power vessel
|
Hold commercial vessel licence
|
registered power vessel
|
that is registered under the NSW
|
(Marine Coxswain's licence) where
|
|
Waterways commercial survey
|
required.
|
|
code.
|
|
16. Advanced Road
|
Ability to maintain existing road
|
Demonstrated ability to grade and
|
Repairs
|
facilities.
|
maintain gravel roads including
|
|
|
gutters, drainage and reforming.
|
|
|
|
|
|
Notes:
Location Specific Competencies
In recognition of the fact that some Centres require Services
Officers to possess competencies that are site specific, the following
conditions shall be applicable:
Competency Requirements
At sites where facility uniqueness, Centre remoteness
or general access conditions dictate, the Department reserves the right to
stipulate which desirable competencies are to be regarded as essential at Level
2 and above. The number of competencies that may be stipulated will not exceed
2 from the following table.
Centre or Academy Feature
|
Competency (or Qualification) Stipulated
|
|
|
Golf Course
|
Horticulture Certificate III
|
Extensive Gardens
|
Horticulture (Turf Management) Certificate II or III
|
|
|
Exclusive Water Access
|
Drive commercially registered vessel
|
|
|
Bus Exceeding 30 Passengers
|
Drive Motor Vehicle (Large Bus)
|
In recognition of the fact that some site-specific
competencies may involve training and/or certification additional to those training
or qualification requirements normally considered to be applicable to Services
Officers, employees may be required to demonstrate the ability and willingness
to undertake such training in order to acquire the necessary competencies.
Schedule 3
Assistant Services
Officer - Competencies
Assistant Services
Officer Level 1
Competencies marked with an * are essentials. Manager
to determine requirements for Assistant Service Officer Level 1 according to
Centre requirements.
Key Task
|
Competency Required
|
Competency/Measurement
|
1. Understanding
of
|
Perform tasks/duties
|
Demonstrated ability to follow safe work
|
WH&S*
|
required at this level to
|
practices consistent with appropriate
|
|
WH&S regulations.
|
guidelines.
|
|
|
|
2. Basic grounds
and
|
Perform duties to WH&S
|
Demonstrated ability to:
|
workplace maintenance
|
regulations and
|
- Maintain playing fields including
|
using minor plant
|
Departmental policy and
|
marking;
|
|
procedure requirements.
|
- Maintain existing gardens
|
|
|
- Undertake mowing and brush cutting
|
|
|
using minor plant to manufacturers
|
|
|
specifications
|
|
|
including refuelling and usage recording
|
|
|
- Utilise and maintain basic irrigation
|
|
|
equipment
|
|
|
- Maintain drainage systems including
|
|
|
sewer and storm water blockages.
|
|
|
|
3. Minor building
|
Perform duties to WH&S
|
Demonstrated ability in areas such as:
|
maintenance
|
regulations.
|
- Repairing and maintaining flyscreens
|
|
|
- Maintaining light bulbs and fluorescent
|
|
|
tubes
|
|
|
- Building cleaning not covered by
|
|
|
contracted services (eg. spillage)
|
4. Handling of
goods
|
Perform duties to WH&S
|
Demonstrated ability to:
|
and stores
|
regulations and
|
- Transport materials and equipment
|
|
Departmental policy and
|
- Lift and handle goods and stores in a safe
|
|
procedure requirements.
|
manner (manual handling)
|
5. Awareness of the
|
An ability to work in a
|
Policy and guidelines are read, understood
|
Department's Child
|
manner consistent with the
|
and are followed.
|
Protection Policy*
|
principles and guidelines
|
Departmental training in child protection is
|
|
outlined in this policy.
|
completed.
|
6. Work in a
manner
|
Work in a manner consistent
|
Equity guidelines are followed.
|
consistent with equity
|
with equity principles.
|
|
principles*
|
|
|
7. Client liaison*
|
Present a professional
|
Demonstrates a consistent level of
|
|
appearance and manner.
|
professional appearance and manner in
|
|
|
all liaison and interaction with clients.
|
|
|
Comply with Departmental uniform
|
|
|
policies and guidelines.
|
|
|
|
8. Work as a
member of
|
Perform tasks requiring
|
Constructive contribution to team.
|
a team*
|
coordination and harmony
|
|
|
within a team.
|
|
9. Kitchen and
dining
|
General knowledge of
|
Knowledge of and ability in:
|
|
room duties
|
kitchen operations and an
|
- Basic hygienic food preparation;
|
|
|
ability to assist Catering
|
- Hygiene and waste disposal processes;
|
|
|
Officers.
|
- Hygienic food storage and handling;
|
|
|
|
- Kitchen safety.
|
|
|
|
- Fine and other dining room procedures.
|
|
|
|
- Safe operation of commercial dishwashers
|
|
|
|
- Handling kitchen cleaning chemicals
|
|
10. Maintenance of
|
Maintain a range of Minor
|
Demonstrated ability to undertake routine
|
|
Minor Plant
|
plant to operational level.
|
maintenance to ensure that minor plant is
|
|
|
|
maintained in operational condition (eg.
|
|
|
|
Change mower blades).
|
|
11. Receive and
handle
|
Receive and reconcile cash
|
Demonstrated ability to perform tasks
|
|
cash from clients and
|
transactions and provide
|
including documentation with accuracy
|
|
visitors
|
receipts where required.
|
and timeliness.
|
|
12. Assist in preparing
|
Undertake household
|
Perform tasks in a hygienic and timely
|
|
and maintaining
|
chores including making
|
manner.
|
|
residential and client
|
beds, changing and
|
|
|
facilities
|
laundering linen and
|
|
|
|
general cleaning.
|
|
|
13. Basic swimming
|
An ability to maintain and
|
Undertake relevant modules of the TAFE
|
|
pool maintenance
|
supervise a swimming pool
|
Statement of Attainment Aquatic
|
|
|
to institutional and small
|
Operations, or an equivalent qualification.
|
|
|
public pool level.
|
|
|
14. Control groups
of
|
Ensure orderly and safe
|
Hold security licence.
|
|
visitors to sporting events
|
crowd control
|
|
|
15. Make and look
up
|
Document bookings for
|
Ability to operate CIMS or equivalent
|
|
client bookings
|
Centre facilities such as
|
system.
|
|
|
tennis court.
|
|
|
16. Drive motor vehicles
|
Operate general Centre
|
Must hold an RTA Class C drivers licence.
|
|
|
vehicles including recording
|
|
|
|
usage.
|
|
|
Assistant Services
Officer Level 2.
Officers must possess essential competencies from Level
1 and additional competencies from Level 1 & 2 as determined as being
required by the Manager.
Key Task
|
Competency Required
|
Competency/ Measurement
|
1. Supervision
skills
|
Direct and oversight the
|
Demonstrate an ability to:
|
|
operations of staff
|
- plan work priorities in a team based
|
|
performing duties within
|
environment;
|
|
area of responsibility.
|
- provide clear direction in the completion
|
|
|
of tasks;
|
|
|
- monitor the performance of accountable
|
|
|
staff; and
|
|
|
- provide training to accountable staff.
|
|
|
- roster staff equitably.
|
2. Large scale
|
Ensure Centre linen supply
|
Demonstrate an ability to handle large
|
laundering
|
|
volumes of linen to ensure continuity
|
|
is laundered and hygienic
|
and hygiene maintained.
|
|
|
|
3. Resuscitation
|
Theoretical knowledge of
|
Certification by the Royal Life Saving
|
|
Cardio Pulmonary
|
Society Australia (RLSSA) to advanced
|
|
Resuscitation (CPR) and
|
resuscitation level.
|
|
ability to apply both with and
|
|
|
without oxygen equipment.
|
|
|
|
|
4. First aid
|
Undertake St. John
|
Certification
|
|
Ambulance Certificate or
|
|
|
equivalent.
|
|
5. Basic swimming
pool
|
An ability to maintain and
|
Undertake relevant modules of the TAFE
|
maintenance.
|
supervise a swimming pool
|
Statement of Attainment Aquatic
|
|
|
Operations, or an equivalent
|
|
to institutional and small
|
qualification.
|
|
public pool level.
|
|
6. Undertake stock
|
Order stock and maintain
|
Demonstrate ability to ensure stock is
|
control.
|
inventory
|
adequate and accountable documents
|
|
|
are maintained.
|
PART B
MONETARY RATES
Table 1
Salary scale for
Services Officers prior to competency attainment
Classification and Grades
|
1.07.11 Per annum
|
1.07.11 Per hour
|
|
$
|
$
|
Level 1
|
41,890
|
21.12
|
Level 2
|
44,184
|
22.27
|
Level 3
|
46,085
|
23.26
|
*Level 4
|
47,989
|
24.21
|
*Services Officer (Groundsperson) and Services Officer
(Gardener) salary rate
Table 2
Salary scale for Services
Officers after competency attainment
Classification and Grades
|
1.7.11
|
1.7.11
|
|
Per annum
|
Per hour
|
|
$
|
$
|
Level 1
|
43,147
|
21.78
|
Level 2
|
45,511
|
22.97
|
Level 3
|
47,471
|
23.94
|
*Level 4
|
49,429
|
24.93
|
*Services Officer (Groundsperson) and Services Officer
(Gardener) salary rate
Table 3
Salary scale for
Assistant Services Officers
Classification and
Grades
|
1.7.11
|
1.7.11
|
|
Per annum
|
Per hour
|
|
$
|
$
|
Level 1
|
41,890
|
21.12
|
Level 2
|
44,184
|
22.27
|
Annexure A
(i) Casual
employees are entitled to unpaid parental leave under Chapter 2, Part 4,
Division 1, section 54, Entitlement to Unpaid Parental Leave, in accordance
with the Industrial Relations Act 1996. The following provisions shall
also apply in addition to those set out in the Industrial Relations Act
1996 (NSW).
(a) The Department
Head must not fail to re-engage a regular casual employee (see section 53(2) of
the Act) because:
(A) the employee or
employee's spouse is pregnant; or
(B) the employee is
or has been immediately absent on parental leave.
The rights of an employer in relation to engagement and
reengagement of casual employees are not affected, other than in accordance
with this clause.
(ii) Personal
Carers entitlement for casual employees
(a) casual employees
are entitled to not be available to attend work, or to leave work if they need
to care for a family member described in (iii) below who is sick and requires care
and support, or who requires care due to an unexpected emergency, or the birth
of a child. This entitlement is subject to the evidentiary requirements set out
below in (d), and the notice requirements set out in (e).
(b) The Department
Head and the casual employee shall agree on the period for which the employee
will be entitled to not be available to attend work. In the absence of agreement, the employee is entitled to not be
available to attend work for up to 48 hours (i.e. two days) per occasion. The
casual employee is not entitled to any payment for the period of
non-attendance.
(c) A Department
Head must not fail to re-engage a casual employee because the employee accessed
the entitlements provided for in this clause. The rights of an employer to
engage or not to engage a casual employee are otherwise not affected.
(d) The casual
employee shall, if required,
(A) establish either
by production of a medical certificate or statutory declaration, the illness of
the person concerned and that the illness is such as to require care by another
person, or
(B) establish by
production of documentation acceptable to the employer or a statutory
declaration, the nature of the emergency and that such emergency resulted in
the person concerned requiring care by the employee.
In normal circumstances, a casual employee employed
must not take carer's leave under this subclause where another person had taken
leave to care for the same person.
(e) The casual
employee employed must, as soon as reasonably practicable and during the
ordinary hours of the first day or shift of such absence, inform the employer
of their inability to attend for duty.
If it is not reasonably practicable to inform the employer during the
ordinary hours of the first day or shift of such absence, the employee will
inform the employer within 24 hours of the absence.
(iii) A family
member for the purposes of (ii) (a) above is:
(a) a spouse of the
employee; or
(b) a de facto
spouse being a person of the opposite sex to the employee who lives with the
employee as her husband or his wife on a bona fide domestic basis although not
legally married to that employee; or
(c) a child or an
adult child (including an adopted child, a step child, a foster child or an
ex-nuptial child), parent (including a foster parent or legal guardian),
grandparent, grandchild or sibling of the employee or of the spouse or de facto
spouse of the employee; or
(d) a same sex
partner who lives with the employee as the de facto partner of that employee on
a bona fide domestic basis; or a relative of the employee who is a member of
the same household, where for the purposes of this definition:
"relative" means a person related by blood,
marriage, affinity or Aboriginal kinship structures;
"affinity" means a relationship that one
spouse or partner has to the relatives of the other; and
"household" means a family group living in
the same domestic dwelling.
(iv) Bereavement
entitlements for casual employees
(a) Casual employees
are entitled to not be available to attend work, or to leave work upon the
death in Australia of a family member on production of satisfactory evidence
(if required by the employer).
(b) The Department
Head and the casual employee shall agree on the period for which the employee
will be entitled to not be available to attend work. In the absence of
agreement, the employee is entitled to not be available to attend work for up
to 48 hours (i.e. two days) per occasion. The casual employee is not entitled
to any payment for the period of non-attendance.
(c) A Department
Head must not fail to re-engage a casual employee because the employee accessed
the entitlements provided for in this clause. The rights of an employer to
engage or not engage a casual employee are otherwise not affected.
(d) The casual
employee employed must, as soon as reasonably practicable and during the
ordinary hours of the first day or shift of such absence, inform the employer
of their inability to attend for duty. If it is not reasonably practicable to
inform the employer during the ordinary hours of the first day or shift of such
absence, the employee will inform the employer within 24 hours of the
absence."
C.
G. STAFF J.
____________________
Printed by
the authority of the Industrial Registrar.