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Crown Employees (Home Care Service of New South Wales - Administrative Staff - Training Wage) Award 2007
  
Date05/08/2008
Volume365
Part4
Page No.1325
DescriptionRIRC - Award Review by Industrial Relations Commission
Publication No.C6507
CategoryAward
Award Code 1220  
Date Posted05/08/2008

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SERIAL C6507

 

Crown Employees (Home Care Service of New South Wales - Administrative Staff - Training Wage) Award 2007

 

INDUSTRIAL RELATIONS COMMISSION OF NEW SOUTH WALES

 

Review of Award pursuant to Section 19 of the Industrial Relations Act 1996.

 

(No. IRC 1703 of 2007)

 

Before Commissioner Ritchie

3 March 2008

 

REVIEWED AWARD

 

Arrangement

 

PART A

 

Clause No.         Subject Matter

 

1.         Title

2.         Application

3.         Objective

4.         Definitions

5.         Training Conditions

6.         Employment Conditions

7.         Wages

8.         Part-time Traineeships

9.         School-Based Traineeships

10.       Wage Rates for Part-Time and School-Based Traineeships

11.       Grievance and Dispute Settling Procedures

12.       Anti-Discrimination

13.       Area, Incidence and Duration

 

PART B

 

MONETARY RATES

 

Table 1 - Full-time weekly wage rates

Table 2 - Hourly wage rates

 

Appendix A - Skill Levels

 

PART A

 

1.  Title

 

This award shall be known as the Crown Employees (Home Care Service of New South Wales - Administrative Staff - Training Wage) Award 2007.

 

2.  Application

 

(a)        This award applies to persons who are undertaking an approved traineeship and is to be read in conjunction with the Home Care Service Act 1988 and the Crown Employees (Home Care Service of New South Wales - Administrative Staff) Award 2007 and the Crown Employees (Public Service Training Wage) Award 2005.

 

(b)        The terms and conditions of any relevant industrial instrument apply, except where inconsistent with this award.

 

(c)        This award does not apply to employees who were employed under any industrial instrument prior to the date of approval of a traineeship relevant to the Home Care Service of NSW, except where agreed upon between the Executive Director and the Public Service Association and Professional Officers’ Association Amalgamated Union of NSW.

 

(d)        This award does not apply to the apprenticeship system.

 

3.  Objective

 

The objective of this award is to assist with the establishment of a system of approved traineeships which provide nationally recognised training in conjunction with employment in order to enhance the skill levels and future employment prospects of trainees, particularly young people, and the long-term unemployed.

 

The system is neither designed nor intended for those who are already trained and job ready. It is not intended that existing employees will be displaced from employment by trainees.

 

This award does not replace the prescription of training requirements in any relevant industrial instrument.

 

4.  Definitions

 

"Approved Traineeship" means a traineeship arrangement applicable to a group or class of employees or to an industry or sector of an industry or enterprise by agreement between the parties under the terms of this award. Approved traineeships include fulltime, part-time and school-based traineeships and are defined by the provisions of the Apprenticeship and Traineeship Act 2001.

 

"Approved Training Course or Training Program" means the training course or training program identified in the vocational training order of a recognised traineeship vocation.

 

"Appropriate State Legislation" means the Apprenticeship and Traineeship Act 2001 or any successor legislation.

 

"Employee" means a person employed pursuant to this award.

 

"Employer" means the Home Care Service of NSW as constituted by the Home Care Service Act 1988.

 

"Parties to an Approved Traineeship" means the Home Care Service of NSW and the Public Service Association and Professional Officers’ Association Amalgamated Union of NSW.

 

"Recognised Traineeship Vocation" means a vocation that is the subject of an order in force under section 5 of the Apprenticeship and Traineeship Act 2001.

 

"School-Based Trainee" is a student enrolled in the Higher School Certificate, or equivalent qualification, who is undertaking a traineeship which forms a recognised component of their Higher School Certificate or, where permitted, their School Certificate curriculum, and is endorsed by the State Training Authority and the NSW Board of Studies.

 

"State Training Authority" is the NSW Department of Education and Training.

 

"Trainee" means an employee who is signatory to the training contract registered with the State Training Authority. The trainee is bound by a training contract and employed in terms of the Home Care Service Act 1988. The trainee is involved in paid work and structured training which may be on or off the job.

 

"Training" for the purposes of this award means training directed at the achievement of key competencies required for successful participation in the workplace (e.g. literacy, numeracy, problem solving, team work, using technology) and an Australian Qualification Framework Certificate Level I and/or an Australian Qualification Framework Certificate Level II or above.

 

"Training Contract" means a contract made subject to the terms of this award between the Executive Director Home Care Service of NSW and the trainee for a traineeship which is registered with the State Training Authority, under the provisions of the Apprenticeship and Traineeship Act 2001. A training contract is made in accordance with the relevant Vocational Training Order and does not operate unless this condition is met. 

 

"Training plan" means a plan prepared in accordance with the relevant Vocational Training Order indicating the arrangements for the provision of training agreed to by the Executive Director Home Care Service of NSW and the registered training organisation, and qualification to be awarded to the trainee. The training plan is lodged with the training contract and the application to establish the traineeship with the State Training Authority.

 

"Union" means the Public Service Association and Professional Officers’ Association Amalgamated Union of NSW.

 

"Vocational Training Order" means an order in force under section 6 of the Apprenticeship and Traineeship Act 2001 that sets out the terms and conditions of a recognised traineeship vocation. The Vocational Training Order includes details of the term, probationary period, qualifications and other training as appropriate. The State Training Authority must consult with the Public Service Association and Professional Officers’ Association Amalgamated Union of NSW before making a Vocational Training Order.

 

5.  Training Conditions

 

(a)        The trainee must undertake an approved training course or training program prescribed in the training contract and training plan and outlined in the Vocational Training Order or as notified to the trainee by the State Training Authority.

 

(b)        Prior to the commencement of the trainee, the relevant training contract, made in accordance with the relevant Vocational Training Order, must be signed by the Executive Director Home Care Service of NSW and the trainee and lodged, with the training plan, for registration with the State Training Authority, prior to the commencement of the trainee. If the training contract is not in a standard format, the trainee cannot commence until the training contract has been registered with the State Training Authority.

 

(c)        The Executive Director must ensure that the trainee is permitted to attend the approved training course or training program provided for in the training contract and training plan and must ensure that the trainee receives the appropriate on-the-job training.

 

(d)        The Executive Director must provide a level of supervision in accordance with the training contract and training plan during the traineeship period.

 

(e)        The Executive Director agrees that officers of the State Training Authority will monitor the training contract and training plan and that training records or workbooks may be utilised as part of this monitoring process.

 

(f)         Training is directed at the achievement of competencies as specified in the relevant vocational training order.

 

6.  Employment Conditions

 

(a)

 

(i)         A trainee is engaged as a full-time employee for a maximum of two years duration, subject to a satisfactory probation period of up to one month which may be reduced at the discretion of the Executive  Director Home Care Service of NSW.

 

(ii)        A trainee/cadet undertaking a traineeship at Diploma Level is engaged as a full-time employee for a nominal period of 12 months, or until achievement of the relevant competencies that will qualify the trainee/cadet for specialist qualifications established at Diploma Level by the relevant training package.

 

(iii)       By agreement in writing, and with the consent of the State Training Authority, the Executive Director and the trainee may vary the duration of the traineeship and the extent of approved training, provided that any agreement to vary is in accordance with the Vocational Training Order.

 

(iv)       If the trainee completes the approved training course or training program earlier than the time specified in the training contract, then the traineeship may be concluded by mutual agreement by application to the State Training Authority under the provisions of the Apprenticeship and Traineeship Act 2001.

 

(v)        Unless the State Training Authority otherwise directs, the maximum duration for a part-time traineeship is 36 months.

 

(b)        The training contract can only be terminated by application to the State Training Authority under the provisions of the Apprenticeship and Traineeship Act 2001.

 

(c)        The trainee will be permitted to be absent from work without loss of continuity of employment or wages to attend the training in accordance with the training contract and training plan.

 

(d)        If the employment of a trainee by the Executive Director is continued after the completion of the period, such period is counted as service for the purposes of any relevant industrial instrument or any other legislative entitlements.

 

(e)

 

(i)         The training contract may restrict the circumstances under which the trainee may work overtime and shift work in order to ensure that the training program is successfully completed.

 

(ii)        A trainee is not to work overtime or shift work on their own unless consistent with the provisions of the relevant industrial instrument.

 

(iii)       A trainee is not to work shift work unless the parties to an approved traineeship are satisfied that shift work makes satisfactory provision for approved training.  Such training may be applied over a cycle in excess of a week, but must average over the relevant period no less than the amount of training required for non-shift work trainees.

 

(iv)       The trainee wage is the basis for the calculation of overtime or shift penalty rates prescribed by the relevant industrial instrument, unless otherwise agreed by the parties to an approved traineeship.  If the relevant industrial instrument makes specific provision for a trainee to be paid at a higher rate, then the higher rate applies.

 

(f)         All other terms and conditions of the relevant industrial instruments apply unless specifically varied by this award.

 

(g)        A trainee who fails to either complete the traineeship or who cannot for any reason be placed in full-time employment with the Home Care Service NSW on successful completion of the traineeship is not entitled to any severance payments.

 

7.  Wages

 

(a)

 

(i)         The weekly wages payable to trainees are as provided in Table 1 - Full time weekly wage rates, of Part B, Monetary Rates.

 

(ii)        These wage rates will only apply to trainees while they are undertaking an approved traineeship which includes an approved training course or training program as defined in this award.

 

(iii)       The wage rates prescribed by this clause do not apply to complete trade level training covered by the apprenticeship system.

 

(iv)       The rates of pay in this award include the adjustments payable under the State Wage Case 2007.  These adjustments may be offset against any equivalent overaward payments and/or award wage increases since 29 May 1991 other than safety net, State Wage Case, and minimum rates adjustments.

 

(b)        Appendix A of Part B sets out the general skill levels for traineeships. The determination of the appropriate skill level for each approved traineeship is based on the following criteria:

 

(i)         any agreement of the parties;

 

(ii)        the nature of the industry;

 

(iii)       the total training plan;

 

(iv)       recognition that training can be undertaken in stages; and

 

(v)        the exit skill level in the relevant industrial instrument contemplated by the training contract.

 

If the parties disagree with such determination, any party to the award may seek to have the matters in dispute determined by the Industrial Relations Commission of New South Wales.

 

(c)        For the purposes of this award, "out of school" refers only to periods out of school beyond Year 10, and is deemed to:

 

(i)         include any period of schooling beyond Year 10 which was not part of nor contributed to a completed year of schooling;

 

(ii)        include any period during which a trainee repeats in whole or part a year of schooling beyond Year 10; and

 

(iii)       not include any period during a calendar year in which a year of schooling is completed

 

(iv)       have effect on an anniversary date, being 1 January in every year.

 

(d)        For the purposes of this award, any person leaving school before completing Year 10 is deemed to have completed Year 10.

 

(e)        At the conclusion of the traineeship, this award ceases to apply to the employment of the trainee and the Crown Employees (Home Care Service of NSW - Administrative Staff) Award 2007 applies to the former trainee.

 

8.  Part-Time Traineeships

 

(a)        Trainees who undertake traineeships on a part-time basis work less than full-time ordinary hours and undertake the approved training course or training program at the same or lesser training time than a full-time trainee.

 

(b)        A part-time trainee receives, on a pro rata basis, all employment conditions applicable to a full-time trainee.  All the provisions of this award apply to part-time trainees except as specified in this clause.

 

(c)        A part-time trainee may, by agreement, transfer to a full-time traineeship position if one becomes available.

 

(d)        The minimum daily engagement periods specified in the Crown Employees (Home Care Service of New South Wales - Administrative Staff) Award 2007 are also applicable to part-time trainees.

 

If there is no provision for a minimum daily engagement period in the relevant industrial instrument applying to part-time employees, then the minimum start is three continuous hours. By agreement, a part-time trainee may work a minimum start of two continuous hours, on two or more days per week, provided that:

 

(i)         a two hour start is sought by the trainee to accommodate the trainee's personal circumstances, or

 

(ii)        the place of work is within a distance of 5 km from the trainee's place of residence.

 

9.  School-Based Traineeships

 

(a)        School-based trainees undertake traineeships on a part-time basis in accordance with the requirement to balance their school and work commitments.  The Executive Director  must set hours of work consistent with the trainee's obligation to attend school.

 

(b)        School-based trainees are not required to attend work during the interval starting four weeks prior to the commencement of the final year Higher School Certificate Examination period and ending upon the completion of the trainee's last HSC examination paper.

 

(c)        School-based trainees must not work on their own.

 

(d)        For the purposes of this award, a school‑based trainee becomes either a full-time or part-time trainee as at 1 January of the year following the year in which they ceased to be a school student.

 

10.  Wage Rates for Part-Time and School-Based Trainees

 

Weekly wage rates:

 

(a)        The wage rate calculation is based on the full-time wage rate varied by the amount of training and/or the amount of work over the period of the training contract.  The formula is:

 

Weekly Wage

=

Full-time wage rate x (trainee hours - average weekly training time)

 

 

28

 

NOTE:  28 in the above average formula represents 35 ordinary full time hours minus the average training time for full-time trainees (i.e. 20 per cent).

 

(b)        "Full-time wage rate" means the appropriate rate as set out in Table 1 - Full-time weekly wage rates, of Part B, Monetary Rates.

 

(c)        "Trainee hours" are the hours worked per week including the time spent in the approved training course or training program. For the purposes of this definition the time spent in the approved training course or training program may be taken as an average for that particular year of the traineeship.

 

(d)        "Average weekly training time" is based upon the length of the traineeship specified in the training contract.  The formula is:

 

Average weekly training time

=

7 x 12

 

 

Length of the traineeship in months

 

NOTE 1:  7 in the above formula represents the average weekly training time for a full-time trainee whose ordinary hours are 35 per week.

 

NOTE 2:  The parties note that the training contract will require a trainee to be employed for sufficient hours to complete all requirements of the recognised traineeship vocation, including the on-the-job work component and demonstration of competencies.  The parties also note that this would normally result in the equivalent of a full day's on-the-job work per week.

 

EXAMPLE of the calculation for the wage rate for a part-time traineeship:

 

A school student commences a traineeship in Year 11.  The ordinary hours of work in the relevant industrial instrument are 35.  The training contract specifies two years (24 months) as the length of the traineeship.

 

"Average weekly training time" is therefore

7 x 12

=

3.5 hours

 

24

 

 

 

"Trainee hours" total 15 hours, made up of 11 hours work over two days of the week plus 1½ hours on-the-job training plus 2½ hours off-the-job approved training at school and at TAFE.

 

So the wage rate in Year 11 is:

 

$237

x

(15 - 3.5)

=

$97.34

plus any applicable penalty rates under the relevant industrial

 

28

 

 

 

 

 

The wage rate varies when the student completes Year 11 and passes the anniversary date of 1 January the following year to begin Year 12 and/or if "trainee hours" changes.

 

Hourly wage rates:

 

Due to the variation in hours worked each week for some part-time trainees, especially school‑based trainees, it may be appropriate to pay an hourly wage rate as provided in Table 2 - Hourly wage rates, of Part B, Monetary Rates.  The hourly rates as set out in Table 2 are based on a 35 hour week. 

 

The hours for which payment is made are determined as follows:

 

(a)        Where the approved training for a traineeship (including a school-based traineeship) is provided off-the-job by a registered training organisation, for example at school or at TAFE, these rates only apply to the total hours worked by the part-time trainee on-the-job.

 

(b)        Where the approved training is undertaken on-the-job or in a combination of on-the-job and off-the-job, and the average proportion of time to be spent in approved training is 20% (i.e. the same as for the equivalent full time traineeship):

 

(i)         if the training is solely on-the-job, then the total hours on-the-job are multiplied by the applicable hourly rate, and then 20% is deducted.

 

(ii)        if the training is partly on-the-job and partly off-the-job, then the total of all hours spent in work and training are multiplied by the applicable hourly rate, and then 20% is deducted.

 

Note: 20% is the average proportion of time spent in approved training which has been taken into account in setting the wage rates for most full-time traineeships.

 

11.  Grievance and Dispute Settling Procedures

 

(a)        In general, matters relating to trainees are dealt with under the provisions of the Apprenticeship and Traineeship Act 2001.

 

(b)        In accordance with the grievance and dispute settling procedures, the trainee notifies the supervisor of the substance of any grievance or dispute and requests a meeting with the supervisor to discuss the matter and, if possible, states the remedy sought.

 

(c)        Where the grievance or dispute involves confidential or other sensitive material (including issues of harassment or discrimination under the Anti Discrimination Act 1977) that makes it impractical for the staff member to advise their immediate manager the notification may occur to the next appropriate level of management, including where required, to the Executive Director Home Care Service of NSW or delegate.

 

(d)        The immediate manager, or other appropriate officer, shall convene a meeting in order to resolve the grievance, dispute or difficulty within two (2) working days, or as soon as practicable, of the matter being brought to attention.

 

(e)        If no remedy is found, the trainee seeks further discussions and attempts to resolve the grievance or dispute at a higher level of authority, where appropriate.

 

(f)         Reasonable time limits must be allowed for discussion at each level of authority, having regard to the nature of the grievance or dispute.

 

(g)        At the conclusion of the discussion, the trainee must be provided with a response to their grievance or dispute if the matter has not been resolved, including reasons for not implementing any proposed remedy.

 

(h)        Any party to the traineeship can refer the matter to the NSW Vocational Training Tribunal under the provisions of the Apprenticeship and Traineeship Act 2001.

 

(i)         If no resolution can be found, any party to the grievance or dispute or their representatives may refer the matter to the Industrial Relations Commission of NSW.

 

(j)         The trainee may involve a representative, including the Union, and the employer may be represented by more senior management or other appropriate person or body for the purposes of each procedure.

 

(k)        While the dispute procedure is being followed, normal work continues.

 

12.  Anti-Discrimination

 

(a)        It is the intention of the parties bound by this award to seek to achieve the object in section 3(f) of the Industrial Relations Act 1996 to prevent and eliminate discrimination in the workplace.  This includes discrimination on the grounds of race, sex, marital status, disability, homosexuality, transgender identify, age and responsibilities as a carer.

 

(b)        It follows that in fulfilling their obligations under clause 11, Grievance and Dispute Settling Procedures of this award, the parties have obligations to take all reasonable steps to ensure that the operation of the provisions of this award are not directly or indirectly discriminatory in their effects. It will be consistent with the fulfilment of these obligations for the parties to make application to vary any provision of the award which, by its terms or operation, has a direct or indirect discriminatory effect.

 

(c)        Under the Anti-Discrimination Act 1977, it is unlawful to victimise an employee because the employee has made or may make or has been involved in a complaint of unlawful discrimination or harassment.

 

(d)        Nothing in this clause is to be taken to affect:

 

Any conduct or act which is specifically exempted from anti-discrimination legislation;

 

Offering or providing junior rates of pay to persons under 21 years of age.

 

Any act or practice of a body established to propagate religion which is exempted under section 56(d) of the Anti-Discrimination Act 1977;

 

A party to this award from pursuing matters of unlawful discrimination in any State or federal jurisdiction.

 

(e)        This clause does not create legal rights or obligations in addition to those imposed upon the parties by legislation referred to in this clause.

 

13.  Area, Incidence and Duration

 

(i)         This award is made following a review under section 19 of the Industrial Relations Act 1996 and rescinds and replaces the Crown Employees (Home Care Service of  New South Wales - Administration Staff - Training Wage) Award 2004 published 25 February 2005 (348 I.G 695) and all variations thereof.

 

(ii)        The changes made to the award pursuant to the Award Review pursuant to section 19(6) of the Industrial Relations Act 1996 and Principle 26 of the Principles for Review of Awards made by the Industrial Relations Commission of New South Wales on 28 April 1999 (310 IG 359) take effect on and from 3 March 2008.

 

(iii)       The award remains in force until varied or rescinded, the period for which it was made having already expired.

 

PART B

 

MONETARY RATES

 

Effective from the first full pay period to commence on or after 8 September 2007.

 

Table 1 - Full-Time Weekly Wage Rates

 

Diploma

 

Where the accredited training courses and work performance are for the purposes of generating skills that have been defined for work at Diploma level.

 

Classification

Trainee

$

Diploma level

537.00

 

Skill Level A

 

Where the accredited training course and work performance are for the purpose of generating skills which have been defined for work at Skill level A:

 

 

Highest Year of Schooling Completed

 

Year 10

Year 11

Year 12

 

$

$

$

School Leaver

185.00 (50%)*

232.00 (33%)

 

 

216.00 (33%)

261.00 (25%)

313.00

Plus 1 year out of School

261.00

313.00

364.00

Plus 2 years out of school

313.00

364.00

424.00

Plus 3 years out of school

364.00

424.00

485.00

Plus 4 years out of school

424.00

485.00

485.00

Plus 5 years or more

485.00

485.00

485.00

 

Skill Level B

 

Where the accredited training course and work performed are for the purpose of generating skills which have been defined for work at Skill level B

 

 

Highest Year of Schooling Completed

 

Year 10

Year 11

Year 12

 

$

$

$

School Leaver

185.00 (50%)*

232.00 (33%)

 

 

216.00 (33%)

261.00 (25%)

303.00

Plus 1 year out of School

261.00

303.00

349.00

Plus 2 years out of school

303.00

349.00

410.00

Plus 3 years out of school

349.00

410.00

467.00

Plus 4 years out of school

410.00

467.00

467.00

Plus 5 years or more

467.00

467.00

467.00

 

Skill Level C

 

Where the accredited training course and work performed are for the purpose of generating skills which have been defined for work at Skill level C:

 

 

Highest Year of Schooling Completed

 

Year 10

Year 11

Year 12

 

$

$

$

School Leaver

185.00 (50%)*

232.00 (33%)

 

 

216.00 (33%)

261.00 (25%)

300.00

Plus 1 year out of School

261.00

300.00

338.00

Plus 2 years out of school

300.00

338.00

377.00

Plus 3 years out of school

338.00

377.00

422.00

Plus 4 years out of school

377.00

422.00

422.00

Plus 5 years or more

422.00

422.00

422.00

 

Figures in bracket indicate the average proportion of time spent in approved training to which the associated wage rate is applicable. Where not specifically indicated, the average proportion of time spent in structured training that has been taken into account in setting the rate is 20%.

 

School Based Traineeships

 

 

Year 11

Year 12

 

$

$

School based traineeships

 

 

Skill levels A, B and C

237.00*

261.00*

 

* Assumes that the average proportion of time spent in structured  training is 20%.

 

Table 2 - Hourly Wage Rates

 

Set out below are the hourly rates of pay for part-time or school-based trainees where the training is either fully off-the-job or where 20% of time is spent in approved training.  These rates are derived from a 35 hour week.

 

Trainees who have left school:

 

Diploma

 

Where the accredited training courses and work performance are for the purposes of generating skills that have been defined for work at Diploma level.

 

Classification

Trainee

$

Diploma level - part-time

19.18

 

Skill Level A

 

Where the accredited training course and work performance are for the purpose of generating skills which have been defined for work at Skill level A:

 

 

Highest Year of Schooling Completed

 

Year 10

Year 11

Year 12

 

$

$

$

School Leaver

8.46

9.31

11.19

Plus 1 year out of School

9.31

11.19

13.00

Plus 2 years out of school

11.19

13.00

15.15

Plus 3 years out of school

13.00

15.15

17.32

Plus 4 years out of school

15.15

17.32

17.32

Plus 5 years or more

17.32

17.32

17.32

 

Skill Level B

 

Where the accredited training course and work performance are for the purpose of generating skills which have been defined for work at Skill level B:

 

 

Highest Year of Schooling Completed

 

Year 10

Year 11

Year 12

 

$

$

$

School Leaver

8.46

9.31

10.84

Plus 1 year out of School

9.31

10.84

12.46

Plus 2 years out of school

10.84

12.46

14.64

Plus 3 years out of school

12.46

14.64

16.68

Plus 4 years out of school

14.65

16.68

16.68

Plus 5 years or more

16.68

16.68

16.68

 

Skill Level C

 

Where the accredited training course and work performance are for the purpose of generating skills which have been defined for work at Skill level C:

 

 

Highest Year of Schooling Completed

 

 

Year 10

Year 11

Year 12

 

$

$

$

School Leaver

8.46

9.31

10.73

Plus 1 year out of School

9.31

10.73

12.06

Plus 2 years out of school

10.73

12.06

13.48

Plus 3 years out of school

12.06

13.48

15.07

Plus 4 years out of school

13.48

15.07

15.07

Plus 5 years or more

15.07

15.07

15.07

 

School-Based Trainees

 

 

Year 11

Year 12

 

$

$

School based traineeships

 

 

Skill levels A, B and C

8.46

9.31

 

Appendix A

 

SKILL LEVELS

 

Skill Level A

 

Arts Administration

 

Business (Office Administration)

 

Clerical Administrative Skills

 

Communications (Call Centres)

 

Financial Services

 

Information Technology

 

Public Administration

 

Sport and Recreation

 

Skill Level B

 

Laboratory Operations

 

Horticulture

 

Tourism Operations

 

Retail Operations

 

Hospitality Operations

 

Skill Level C

 

Rural Skills

 

 

 

D. W. RITCHIE, Commissioner.

 

 

 

____________________

 

 

Printed by the authority of the Industrial Registrar.

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