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New South Wales Industrial Relations Commission
(Industrial Gazette)




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CLERICAL AND ADMINISTRATIVE EMPLOYEES IN PERMANENT BUILDING SOCIETIES (STATE) AWARD
  
Date03/30/2001
Volume323
Part3
Page No.
DescriptionVIRC - Variation by Industrial Relations Commission
Publication No.B9957
CategoryAward
Award Code 082  
Date Posted06/14/2002

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BEFORE THE INDUSTRIAL RELATIONS COMMISSION

(082)

SERIAL B9957

 

CLERICAL AND ADMINISTRATIVE EMPLOYEES IN PERMANENT BUILDING SOCIETIES (STATE) AWARD

 

INDUSTRIAL RELATIONS COMMISSION OF NEW SOUTH WALES

 

Application by the Federated Clerks' Union of Australia, New South Wales Branch, industrial organisation of employees.

 

(No. IRC 5664 of 2000)

 

Before the Honourable Justice Glynn

15 December 2000

 

VARIATION

 

1.          Insert the following additional competencies under the heading "Retail Financial Services Competency Standards" into the endorsed competency standards table for Grade 3 and 4 appearing in clause 4, Classification Structure and Wages, of the award published 1 December 2000 (320 I.G. 789).

 

Grades

Retail financial Services Competency Standards

National Clerical Administrative Competency Standards

National Retail Competency Standards

Frontline Management Competency Standards

Client User Management Competency Standards

RFS Credit Management Competency Standards

3

ICTTCC 203A Navigate and interrogate specific enterprise systems to satisfy customer requirements.

ICTTC 211A Process sales of complex product/service and where customer is unsure of available solutions.

 

 

 

 

 

4

BSZ 404A Train small groups.

ICTTC 221A Resolve the more complex customer complaints.

ICTTC 232A Manage information and information systems in a call centre team environment.

ICTTC 212A Process sales which commit both customer and enterprise to considerable financial commitment.

ICTTC 223A Process high risk credit applications.

 

 

 

 

 

 

 

2.          This variation shall take effect on and from 15 December 2000.

 

 

L. C. GLYNN  J.

 

__________________

 

 

Printed by the authority of the Industrial Registrar.

 

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