CLERICAL AND ADMINISTRATIVE
EMPLOYEES IN PERMANENT BUILDING SOCIETIES (STATE) AWARD
INDUSTRIAL RELATIONS
COMMISSION OF NEW SOUTH WALES
Application by the Federated Clerks' Union of Australia, New
South Wales Branch, industrial organisation of employees.
(No. IRC 5664 of
2000)
Before the Honourable Justice Glynn
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15 December 2000
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VARIATION
1. Insert the
following additional competencies under the heading "Retail Financial
Services Competency Standards" into the endorsed competency standards
table for Grade 3 and 4 appearing in clause 4, Classification Structure and
Wages, of the award published 1 December 2000 (320 I.G. 789).
Grades
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Retail financial
Services Competency Standards
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National Clerical
Administrative Competency Standards
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National Retail
Competency Standards
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Frontline
Management Competency Standards
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Client User
Management Competency Standards
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RFS Credit
Management Competency Standards
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3
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ICTTCC 203A Navigate
and interrogate specific enterprise systems to satisfy customer requirements.
ICTTC 211A Process
sales of complex product/service and where customer is unsure of available
solutions.
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4
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BSZ 404A Train small
groups.
ICTTC 221A Resolve the more complex customer complaints.
ICTTC 232A Manage
information and information systems in a call centre team environment.
ICTTC 212A Process
sales which commit both customer and enterprise to considerable financial
commitment.
ICTTC 223A Process high
risk credit applications.
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2. This
variation shall take effect on and from 15 December 2000.
L. C. GLYNN J.
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Printed by the authority of the Industrial Registrar.