Pharmacy
Assistants (State) Award
INDUSTRIAL RELATIONS
COMMISSION OF NEW SOUTH WALES
Application by The New
South Wales Pharmacy Guild, Industrial Organisation of Employers.
(No. IRC 75 of 2009)
|
Before Commissioner
Bishop
|
12 February 2009
|
VARIATION
1. Delete clause
19, Work Standards and Classification Arrangements for Pharmacy Assistants of the Award published 13 October 2000 (319
I.G. 285) and insert in lieu thereof the following:
19. Work Standards and
Classification Arrangements for Pharmacy Assistants
19.1 Limitation of
Work
19.1.1 Pharmacy
assistants assist pharmacists in the provision of goods and services to the
community.
19.1.2 Pharmacy
assistants perform tasks which support pharmacists in the discharge of the
pharmacists’ legal and professional responsibilities to the community.
19.1.3 Pharmacy
assistants must undertake duties as directed within the limits of their
competence.
19.1.4 Pharmacy assistants
work under the direction and supervision of pharmacists.
19.2 Competencies
19.2.1 A Pharmacy
Assistant Competency Level 1 first six months is an employee who has commenced
employment in a community pharmacy and is in the process of acquiring the
competencies listed for a holder of Certificate I in Community Pharmacy, as
determined from time to time by the National Quality Council or any successor
thereto.
19.2.2 A Pharmacy
Assistant Competency Level 1 is an employee who has acquired the competencies
listed for a holder of Certificate I in Community Pharmacy, as determined from
time to time by the National Quality Council or any successor thereto.
19.2.3 A Pharmacy
Assistant Competency Level 2 is an employee who has acquired the competencies listed
for a holder of Certificate II in Community Pharmacy, as determined from time
to time by the National Quality Council or any successor thereto.
19.2.4 A Pharmacy
Assistant Competency Level 3 is an employee who has acquired the competencies
listed for a holder of a Certificate III in Community Pharmacy, as determined
from time to time by the National Quality Council or any successor thereto and
who is required by the employer to work at this level. A Pharmacy Assistant who
is a holder of Certificate III in Community Pharmacy may be required to
supervise Pharmacy Assistants at Competency levels 1 and 2.
19.2.5 A Pharmacy
Assistant Competency Level 4 is an employee who has acquired the competencies
listed for a holder of Certificate IV in Community Pharmacy and who is required
by the employer to work at this level. A Pharmacy Assistant Competency level 4
may be required to supervise Pharmacy Assistants at Competency levels 1, 2 and
3.
19.3 The competencies
endorsed by the National Quality Council on 17 September 2007 are set out in
schedule A.
19.4 Savings
19.4.1 Nothing in this
clause shall be deemed to be construed to:
19.4.1.1 Reduce
the salary, wages or allowances;
19.4.1.2 Alter
unfavourably the terms and conditions of employment applying to any one
employee immediately prior to the date of operation of this variation.
2. Insert after
clause 49, Area, Incidence and Duration the following:
Schedule A
As at 17 September 2007 the competencies endorsed under the Community
Pharmacy Training Package are:
Pharmacy Assistant Competency Level 1
|
SIRXCOM001A
|
Communicate in workplace
|
|
SIRPDIS001A
|
Except prescriptions and delivered medicine
|
|
SIRPPKS001A
|
Support the sale of pharmacy and pharmacist only medicines
|
|
SIRXCCS001A
|
Apply point of sale handling procedures
|
|
SIRXCLM001A
|
Organise and maintain work areas
|
|
SIRXRSK001A
|
Minimise theft
|
|
SIRXICT001A
|
Operate retail technology
|
Pharmacy Assistant Competency Level 2
Competencies required for Pharmacy Assistant Competency
Level 1 plus:
|
SIRPDIS001A
|
Accept prescriptions and deliver medicine
|
|
SIRPPKS001A
|
Support the sale of pharmacy and pharmacist only medicines
|
|
SIRPPKS002A
|
Identify, locate and sell products related to allergies
|
|
SIRPPKS003A
|
Identify, locate and sell analgesic and anti-inflammatory
products
|
|
SIRPPKS005A
|
Identify, locate and sell cough and cold products
|
|
SIRPPKS006A
|
Identify, locate and sell eye, ear and oral care products
|
|
SIRPPKS007A
|
Identify, locate and sell products for gastro-intestinal
conditions
|
|
SIRPPKS008A
|
Identify, locate and sell first aid and wound care
products
|
|
SIRPPKS009A
|
Identify, locate and sell products for skin and fungal
conditions
|
|
SIRXCCS001A
|
Apply point-of-sale handling procedures
|
|
SIRXCCS002A
|
Interact with customers
|
|
SIRXCLM001A
|
Organise and maintain work areas
|
|
SIRXCOM001A
|
Communicate in the workplace
|
|
SIRXIND001A
|
Work effectively in a retail environment
|
|
SIRXINV001A
|
Perform stock control procedures
|
|
SIRXMER001A
|
Merchandise products
|
|
SIRXOHS001A
|
Apply safe working practices
|
|
SIRXRSK001A
|
Minimise theft
|
|
SIRXSLS001A
|
Sell products and services
|
Plus any 3 units from: Select any three
|
SIRXICT001A
|
Operate retail technology
|
|
SIRPDIS002A
|
Deliver prescription medicines to customers outside the
pharmacy
|
|
SIRXFIN001A
|
Balance point-of-sale terminal
|
|
SIRPPKS004A
|
Identify, locate and sell baby and infant products
|
|
SIRXRPK001A
|
Recommend health and nutritional products and services
|
|
SIRXRPK002A
|
Recommend hair, beauty and cosmetic products and services
|
Pharmacy Assistants Competency Level 3
Competencies required for Pharmacy Assistant Level 2 plus:
|
SIRPDIS001A
|
Accept prescriptions and deliver medicine
|
|
SIRPPKS001A
|
Support the sale of pharmacy and pharmacist only medicines
|
|
SIRPPKS002A
|
Identify, locate and sell products related to allergies
|
|
SIRPPKS003A
|
Identify, locate and sell analgesic and anti-inflammatory
products
|
|
SIRPPKS005A
|
Identify, locate and sell cough and cold products
|
|
SIRPPKS006A
|
Identify, locate and sell eye, ear and oral care products
|
|
SIRPPKS007A
|
Identify, locate and sell products for gastro-intestinal
conditions
|
|
SIRPPKS008A
|
Identify, locate and sell first aid and wound care
products
|
|
SIRPPKS009A
|
Identify, locate and sell products for skin and fungal
conditions
|
|
SIRXCCS001A
|
Apply point-of-sale handling procedures
|
|
SIRXCCS002A
|
Interact with customers
|
|
SIRXCLM001A
|
Organise and maintain work areas
|
|
SIRXCOM001A
|
Communicate in the workplace
|
|
SIRXIND001A
|
Work effectively in a retail environment
|
|
SIRXINV001A
|
Perform stock control procedures
|
|
SIRXMER001A
|
Merchandise products
|
|
SIRXOHS001A
|
Apply safe working practices
|
|
SIRXRSK001A
|
Minimise theft
|
|
SIRXSLS001A
|
Sell products and services
|
Plus 3 Units from:
|
|
SIRPDIS003A
|
Assist in dispensary operations
|
|
Dispensary
|
SIRPDIS004A
|
Assist in dispensary stock control
|
|
|
SIRPDIS005A
|
Assist in preparing dose administration containers
|
|
|
SIRPPKS011A
|
Provide information, products and services on asthma
|
|
|
SIRPPKS012A
|
Provide information, products and services on blood
|
|
|
|
pressure
|
|
|
SIRPPKS013A
|
Provide information, products and services on
|
|
|
|
complementary medicine
|
|
Community Pharmacy
|
SIRPPKS014A
|
Provide information, products and services on diabetes
|
|
Product
|
SIRPPKS015A
|
Provide information, products and services on diet,
|
|
|
|
nutrition and weight management
|
|
|
SIRPPKS016A
|
Provide information, products and services to support
|
|
|
home health care
|
|
|
SIRPPKS017A
|
Provide information, products and services on pregnancy
|
|
|
|
and maternal health
|
|
|
SIRPPKS018A
|
Provide information, products and services on smoking
|
|
|
|
cessation
|
|
|
SIRPPKS019A
|
Provide information, products and services on women’s
|
|
|
|
and men’s health
|
|
|
SIRPPKS020A
|
Provide information, products and services on wound care
|
Plus 10 Units selected as follows. A maximum of 10 electives may be selected from Group A and Group
B. The maximum of 2 electives may be
selected from Group C. Units selected must
be additional to those already accounted towards a lower level qualification
within this training package.
|
|
SIRPDIS003A
|
Assist in dispensary operations
|
|
Dispensary
|
SIRPDIS004A
|
Assist in dispensary stock control
|
|
|
SIRPDIS005A
|
Assist in preparing dose administration containers
|
|
|
SIRPPKS011A
|
Provide information, products and services on asthma
|
|
|
SIRPPKS012A
|
Provide information, products and services on blood
pressure
|
|
|
SIRPPKS013A
|
Provide information, products and services on
|
|
|
|
complementary medicine
|
|
|
SIRPPKS014A
|
Provide information, products and services on diabetes
|
|
|
SIRPPKS015A
|
Provide information, products and services on diet,
nutrition
|
|
|
|
and weight management
|
|
Community Pharmacy:
|
SIRPPKS016A
|
Provide information, products and services to support home
|
|
Product
|
|
health care
|
|
|
SIRPPKS017A
|
Provide information, products and services on pregnancy
|
|
|
|
and maternal health
|
|
|
SIRPPKS018A
|
Provide information, products and services on smoking
|
|
|
|
cessation
|
|
|
SIRPPKS019A
|
Provide information, products and services on women’s and
|
|
|
|
men’s health
|
|
|
SIRPPKS020A
|
Provide information, products and services on wound care
|
|
Group B
|
|
Administration
|
SIRXADM001A
|
Apply retail office procedures
|
|
|
SIRXADM002A
|
Coordinate retail office
|
|
Finance
|
SIRXFIN002A
|
Perform retail finance duties
|
|
|
SIRXFIN003A
|
Produce financial reports
|
|
|
BSBCMN304A
|
Contribute to personal skill development and training
|
|
Human Resources
|
TAAASS301A
|
Contribute to assessment
|
|
Management
|
TAADEL301A
|
Provide training through instruction and demonstration of
|
|
|
|
work skills
|
|
Inventory
|
SIRXINV002A
|
Maintain and order stock
|
|
Merchandising
|
SIRXMER002A
|
Coordinate merchandise presentation
|
|
SIRPMER001A
|
Market and promote pharmacy products and services area
|
|
Management and
Leadership
|
SIRXMG001A
|
Coordinate work teams
|
|
SIRXMGT002A
|
Maintain employee relations
|
|
Risk Management and
|
SIRXRSK003A
|
Apply store security systems and procedures
|
|
Security
|
|
|
|
Quality and Innovation
|
SIRXQUA005A
|
Maintain operational quality and productivity
|
|
Sales
|
SIRXSLS003A
|
Coordinate sales performance
|
|
|
SIRXSLS004A
|
Build relationships with customers
|
|
Group C
|
|
Computer Operations
|
SIRXICT001A
|
Operate retail technology
|
|
and ICT Management
|
|
|
|
Dispensary
|
SIRPDIS002A
|
Deliver prescription medicines to customers outside the
|
|
|
|
pharmacy
|
|
Finance
|
SIRXFIN001A
|
Balance point-of-sale terminal
|
|
Community Pharmacy:
|
SIRPPKS004A
|
Identify, locate and sell baby and infant products
|
|
Product
|
|
|
|
Retail Product
|
SIRXRPK001A
|
Recommend health and nutritional products and services
|
|
Knowledge
|
SIRXRPK002A
|
Recommend hair, beauty and cosmetic products and services
|
Pharmacy Assistant Competency Level 4
Competencies required for Pharmacy Assistant Competency
Level 4 plus:
|
HLTCSD306B
|
Respond effectively to difficult or challenging behaviour
|
|
SIRPDIS001A
|
Accept prescriptions and deliver medicine
|
|
SIRPPKS001A
|
Support the sale of pharmacy and pharmacist only medicines
|
|
SIRPPKS002A
|
Identify, locate and sell products related to allergies
|
|
SIRPPKS003A
|
Identify, locate and sell analgesic and anti-inflammatory
products
|
|
SIRPPKS005A
|
Identify, locate and sell cough and cold products
|
|
SIRPPKS006A
|
Identify, locate and sell eye, ear and oral care products
|
|
SIRPPKS007A
|
Identify, locate and sell products for gastro-intestinal
conditions
|
|
SIRPPKS008A
|
Identify, locate and sell first aid and wound care
products
|
|
SIRPPKS009A
|
Identify, locate and sell products for skin and fungal
conditions
|
|
SIRPPK0010A
|
Assist in the management of pharmacy and pharmacist only
medicines
|
|
SIRXCCS003A
|
Coordinate interaction with customers
|
|
SIRXIND001A
|
Work effectively in a retail environment
|
|
SIRXINV001A
|
Perform stock control procedures
|
|
SIRXMER001A
|
Merchandise products
|
|
SIRXMGT003A
|
Lead and manage people
|
|
SIRXOHS001A
|
Apply safe working practices
|
|
SIRXOHS002A
|
Maintain store safety
|
|
SIRXOHS003A
|
Provide a safe working environment
|
|
SIRXRSK001A
|
Minimise theft
|
|
SIRXRSK002A
|
Maintain store security
|
|
SIRXSLS005A
|
Manage sales service and delivery
|
Plus eleven (11) units selected as follows:
A maximum of six (6) units may be selected from Group
A. A minimum of five (5) and a maximum of
eleven (11) elective units may be selected from the Group B. A maximum of two (2) units may be selected
from Group C. Units selected must be additional to those already counted
towards a lower level qualification within this Training Package.
|
Group A - a maximum of six (6) units may be selected from
this group
|
|
|
SIRPDIS003A
|
Assist in dispensary operations
|
|
Dispensary
|
SIRPDIS004A
|
Assist in dispensary stock control
|
|
|
SIRPDIS005A
|
Assist in preparing dose administration containers
|
|
|
SIRPPKS011A
|
Provide information, products and services on asthma
|
|
|
SIRPPKS012A
|
Provide information, products and services on blood
pressure
|
|
|
SIRPPKS013A
|
Provide information, products and services on
complementary
|
|
|
|
medicine
|
|
|
SIRPPKS014A
|
Provide information, products and services on diabetes
|
|
Community Pharmacy:
|
SIRPPKS015A
|
Provide information, products and services on diet,
|
|
Product
|
|
nutrition and weight management
|
|
|
SIRPPKS016A
|
Provide information, products and services to support home
health care
|
|
|
SIRPPKS017A
|
Provide information, products and services on pregnancy
and
|
|
|
|
maternal health
|
|
|
SIRPPKS018A
|
Provide information, products and services on smoking
cessation
|
|
|
SIRPPKS019A
|
Provide information, products and services on women’s and
|
|
|
men’s health
|
|
|
SIRPPKS020A
|
Provide information, products and services on wound care
|
|
Group B - A minimum of five (5) and a maximum of eleven
(11) elective units may be selected from this
|
|
group.
|
|
Cleaning And
|
SIRXCLM002A
|
Manage store facilities
|
|
Maintenance
|
|
|
|
Finance
|
SIRXFIN004A
|
Manage financial resources
|
|
|
BSBADM308A
|
Process payroll
|
|
|
SIRXHRM001A
|
Administer human resources policy
|
|
Human Resources
|
SIRXHRM002A
|
Recruit and select personnel
|
|
Management
|
TAAASS401A
|
Plan and organise assessment
|
|
|
TAADEL402A
|
Facilitate group-based learning
|
|
|
TAADEL404A
|
Facilitate work-based learning
|
|
Inventory
|
SIRXINV004A
|
Buy merchandise
|
|
|
SIRXINV005A
|
Control inventory
|
|
Merchandising
|
SIRXMER004A
|
Manage merchandise and store presentation
|
|
Risk Management And
|
SIRXRSK004A
|
Control store security
|
|
Security
|
|
|
|
Group C - A maximum of two (2) elective units may be
selected from this group
|
|
Administration
|
SIRXADM001A
|
Apply retail office procedures
|
|
|
SIRXADM002A
|
Coordinate retail office
|
|
Computer Operations
|
SIRXICT001A
|
Operate retail technology
|
|
And ICT Management
|
|
|
|
Community Pharmacy:
|
SIRPDIS002A
|
Deliver prescription medicines to customers outside the
|
|
Dispensary
|
|
pharmacy
|
|
|
SIRXFIN001A
|
Balance point-of-sale terminal
|
|
Finance
|
SIRXFIN002A
|
Perform retail finance duties
|
|
|
SIRXFIN003A
|
Produce financial reports
|
|
|
BSBCMN304A
|
Contribute to personal skill development and learning
|
|
Human Resources
|
TAADEL301A
|
Provide training through instruction and demonstration of
work
|
|
Management
|
|
skills
|
|
|
TAAASS301A
|
Contribute to assessment
|
|
Inventory
|
SIRXINV002A
|
Maintain and order stock
|
|
Merchandising
|
SIRPMER001A
|
Market and promote pharmacy products and services area
|
|
|
SIRXMER002A
|
Coordinate merchandise presentation
|
|
Management And
|
SIRXMGT001A
|
Coordinate work teams
|
|
Leadership
|
SIRXMGT002A
|
Maintain employee relations
|
|
|
SIRXMGT006A
|
Initiate and implement change
|
|
Quality And Innovation
|
SIRXQUA005A
|
Maintain operational quality and productivity
|
|
Risk Management And
|
SIRXRSK003A
|
Apply store security systems and procedures
|
|
Security
|
|
|
|
Sales
|
SIRXSLS003A
|
Coordinate sales performance
|
|
|
SIRXSLS004A
|
Build relationships with customers
|
|
Community Pharmacy:
|
SIRPPKS004A
|
Identify, locate and sell baby and infant products
|
|
Product
|
|
|
|
Retail Product
|
SIRXRPK001A
|
Recommend health and nutritional products and services
|
|
Knowledge
|
SIRXRPK002A
|
Recommend hair, beauty and cosmetic products and services
|
3. This variation
shall take effect on and from 12 February 2009.
E.
A. R. BISHOP, Commissioner
____________________
Printed by
the authority of the Industrial Registrar.